3,418 Results for:Customer relationship management (CRM)

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Staff misuse may reduce CRM benefits

By Arif Mohamed 17 Jul 2006

Almost 25% of medium-sized UK companies have lost customers directly because of their poor use of customer relationship management (CRM) technology, according to a survey of 100 sales directors. Read More

HubSpot Conversations adds chatbots, collaborative inbox

By Jesse Scardina 21 Aug 2018

HubSpot sales, marketing and service hubs get new features with Conversations, previewed last year and going live this month. Read More

This is the year CRM AI remakes sales automation

By George Lawton 21 Dec 2017

You've heard so much hype about AI, collaboration platforms and analytics in the past three years. This coming year, you'll implement these technologies and enable more sales automation. Read More

SAP to enter hosted CRM market

By Antony Savvas 31 Jan 2006

SAP is planning to announce its entry into the hosted customer relationship management (CRM) market this week, to take on the likes of Salesforce.com and Siebel. Read More

The benefits of CRM tools go beyond traditional customer engagement

By Scott Robinson 10 May 2017

By implementing customer relationship management tools, organizations have the potential to make significant improvements in marketing efficiency, sales and customer service. Read More

CDC sets sights on Onyx takeover

By Antony Savvas 03 Jan 2006

CDC Software is trying to take over fellow customer relationship management (CRM) supplier Onyx Software for around $50m (£30m). Read More

Customer experience must be digital focus for banks

By Cliff Saran 19 Mar 2018

Omni-channel technologies can help banks stand out from their rivals, but a good customer experience should be their goal Read More

Intuit moves into CRM market

27 Aug 2003

Tax software maker Intuit moved into the customer relationship management (CRM) market with its QuickBooks Customer Manager. Read More

DHL chooses Salesforce.com CRM to centralise global operations

By Antony Savvas 18 Feb 2005

DHL Global Mail has implemented the Salesforce.com subscription-based customer relationship management (CRM) package for its... Read More

Customer relationship management tools revolutionize engagement

By Scott Robinson 18 Apr 2017

Changing customer habits and technology usage spur a whole new set of customer relationship management tools that can provide faster access to information. Read More