3,419 Results for:Customer relationship management (CRM)

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Customer relationship management tools revolutionize engagement

By Scott Robinson 18 Apr 2017

Changing customer habits and technology usage spur a whole new set of customer relationship management tools that can provide faster access to information. Read More

GDPR customer data compliance for service and support teams

By George Lawton 09 May 2018

Getting your Salesforce-powered customer service and support staff ready for GDPR involves more than just the free Trailhead training module. But it's a start. Read More

CRM system to boost fundraising for blind

By Antony Savvas 05 Jan 2005

The Royal National Institute of the Blind (RNIB) is to use a customer relationship management (CRM) system as part of its attempt... Read More

Electronics supplier RS Components outsources business process systems in online push

By Karl Flinders 17 Feb 2016

Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services Read More

Data dominance the prize in Salesforce ERP integration moves

By Tony Kontzer 11 Oct 2018

Following the MuleSoft acquisition in March, the Dreamforce conference reinforces the cloud CRM leader's ambition to become the front end to enterprise data. Read More

Put the customer first and reap the reward

By Christian Annesley 19 Feb 2018

How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world Read More

How e-signatures fix broken digitisation

By Cliff Saran 02 Jan 2019

A big barrier to the end-to-end digitisation of business processes is that certain steps require paper – but DocuSign plans to fix this Read More

CRM extending to more than just customer relationships

By Barney Beal 26 Mar 2009

Microsoft with xRM, Salesforce.com with Force.com, and others claim that their CRM applications can be extended to manage more than just customer relationships. Read More

APL Logistics fast-tracks global shipments with cloud

By Ai Lei Tao 07 Apr 2019

The Singapore-based supply chain firm has moved its transport management system and other business applications to the cloud, while keeping its ‘secret sauce’ on-premise Read More

Salesforce to run more of its services from the AWS public cloud

By Caroline Donnelly 26 May 2016

Cloud CRM giant Salesforce names Amazon Web Services as preferred public cloud provider, as it sets out plans to expand use of its infrastructure-as-a-service offerings Read More