3,413 Results for:Customer relationship management (CRM)

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Salesforce.com hit by another outage

By Antony Savvas 01 Feb 2006

Salesforce.com customers had to cope with another outage to the company’s hosted customer relationship management (CRM) this week, which meant some companies couldn’t access their sales records for the best part of... Read More

Apple Business Chat powers Npower’s smart meter switch

By Alex Scroxton 14 Feb 2019

Energy supplier is using Apple Business Chat to help users through the process of switching onto new smart gas and electricity meters Read More

Unit4 adds machine learning to services-centric ERP system

By Brian McKenna 08 May 2017

Unit4, which majors on business applications software for professional services firms and universities, adds machine learning to its product suite, as announced at a customer event in Rotterdam Read More

Salesforce gears up for e-commerce with Demandware deal

By Clare McDonald 15 Jun 2016

CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it Read More

Norfolk County Council on the hunt for ICT boss

By Lis Evenstad 29 Feb 2016

The council is looking for a head of ICT and information management to drive its transformation programme, with a potential salary of up to £115,000 Read More

Sugar 4.0 open source CRM to be released

By Antony Savvas 09 Dec 2005

SugarCRM plans to launch the next version of its open source customer relationship management (CRM) platform next week, with several new features to aid companies’ sales and marketing. Read More

Microsoft and Alcatel target midsize CRM market

20 Apr 2006

Customer relationship management (CRM) and contact centre products for medium-sized companies with contact centres of 25 to 150 agent positions across Europe are the goal of a new alliance between Microsoft and ... Read More

Liz Roche

Look no further for advice on sales force automation technology and best practices. Liz Roche is an industry-recognized CRM expert whose domain includes extensive research and consulting around sales. Her philosophy is based on the customer as the CRM design point and she advocates a holistic approach to the customer lifecycle: looking across the entire sales ecosystem to see how it interacts with the extended selling team to identify weak links and opportunities. This approach enables facilitation of rapid change in sales effectiveness.Read More

Success of AI and enterprise collaboration tools depends on ecosystem

By Ericka Chickowski 04 May 2017

The other 'AI' stands for application integration. Microsoft, Salesforce and Oracle should be judged on how well their platforms and enterprise collaboration tools integrate. Read More

Web services lead the way to CRM

By Arif Mohamed 04 Sep 2006

On-demand CRM: Why customer relationship management software is at the front of the pack in the fast-growing area of on-demand hosted business applications Read More