3,420 Results for:Customer relationship management (CRM)

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Gartner: Cost of customer relationship management set to fall 25% due to price war

By Cliff Saran 12 Jan 2015

The cost of customer relationship management (CRM) software is set to drop by 25%, according to the latest forecast from Gartner Read More

CRM vs. ERP: Understand differences and CRM choices

By Linda Rosencrance 11 Nov 2019

As vendors' offerings of ERP suites and CRM standalone modules get more complex, it can be helpful to learn -- or review -- the basics. Here's a look at the ERP-CRM relationship. Read More

Low-code maturity boosts efficiency and helps user acceptance

By Lindsay Clark 18 Nov 2019

Low-code development is finding new maturity in enterprise application development, and organisations of all kinds are taking advantage of the trends Read More

8x8 X Series integrates with Slack, Microsoft Dynamics

By Jonathan Dame 08 Feb 2019

8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud. Read More

Ensure a good customer experience with CEM software

By Christine Parizo 28 Mar 2019

CEM software helps companies track, measure and manage the customer experience. Read on to learn just how it differs from CRM software and what a good CEM system should include. Read More

5 unusual ways to use AI in content management

By Scott Robinson 11 Apr 2019

AI offers great opportunity for enhancing enterprise content management. Here are some more unusual use cases for AI that businesses should also consider. Read More

Executive interview: How Figleaves uncovers a data Eden

By Cliff Saran 04 Sep 2019

Online lingerie business that started out at the height of the dot com boom is now focused on using advanced analytics to reveal new data insights Read More

Get Quotes: Customer Relationship Management (CRM) Software

By Angelika Friedrich 29 Apr 2009

With the right CRM software managing customer relations doesn’t have to be a minefield. To help you make the right decision, download our free guide to CRM software. Or if you already know what your CRM software ... Read More

5 must-read CX trends uncovered at Adobe Summit

By Don Fluckinger 03 Apr 2019

As CRM, customer service, marketing and e-commerce morph into customer experience, Adobe speakers, partners and users pinpoint five trends in CX to watch develop in the next two years. Read More

CRM critical to digital transformation in India

26 Mar 2014

Indian businesses integrate customer relationship management (CRM) investments with digital initiatives as customer interaction expands rapidly Read More