3,420 Results for:Customer relationship management (CRM)

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Examine low-code development platform options

By Kathleen Casey 28 Feb 2019

Nontechnical users can now build applications with little or no coding experience. However, there are many factors to consider before you jump in. Read More

IT Priorities 2019: ASEAN organisations lay digital foundations

By Aaron Tan 13 Mar 2019

Organisations in Southeast Asia are planning to shore up their IT infrastructure to speed up application development and become more customer focused Read More

Oracle vs. AWS: Compare cloud databases, PaaS and SaaS

By George Lawton 19 Apr 2019

Oracle and AWS gear their clouds toward different users, so it's important to know where your organization falls. See which database, PaaS and SaaS options match your requirements. Read More

Get Quotes: Customer Relationship Management (CRM) Software

By Angelika Friedrich 29 Apr 2009

With the right CRM software managing customer relations doesn’t have to be a minefield. To help you make the right decision, download our free guide to CRM software. Or if you already know what your CRM software ... Read More

Integrating business processes with SaaS financial applications

By Linda Rosencrance 08 Mar 2019

Organizations should consider integrating business processes, such as HR and supply chain, with SaaS financial applications to attain better business alignment and better results. Read More

CRM critical to digital transformation in India

26 Mar 2014

Indian businesses integrate customer relationship management (CRM) investments with digital initiatives as customer interaction expands rapidly Read More

Co-op pushes to make customer care teams more co-operative

By Clare McDonald 06 Jun 2019

The Co-op operates in market segments ranging from funeral care to food, and its customer service strategy was disparate until it adopted Salesforce Read More

Salesforce aims beyond CRM as a platform for developers and analytics

By Adrian Bridgwater 15 Oct 2014

Salesforce.com has become more than a cloud-based customer relationship management (CRM) system, says CEO Marc Benioff Read More

How are contact center vendors using APIs?

By Tsahi Levent-Levi 27 Jul 2018

APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers. Read More

IT Priorities 2019: UK investment intent for AI intensifies, SaaS applications mature beyond CRM

By Brian McKenna 19 Feb 2019

AI continues to strengthen as a focus for IT systems buyers in the UK, according to this year’s Computer Weekly/TechTarget IT Priorities survey, while cloud applications are maturing beyond CRM Read More