3,409 Results for:Customer relationship management (CRM)

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Chatbots, IoT implementation drive SAP next-generation CRM

By Don Fluckinger 21 Feb 2017

As CRM chatbots improve, as well as IoT implementations to support customer service, SAP users find new uses for the tech, thanks to tighter integration to S/4HANA. Read More

What to expect in the Infusionsoft CRM platform

By T.J. Houpes 14 Aug 2015

Infusionsoft's CRM platform helps small businesses manage the key aspects of their B2B and B2C customer engagement strategies. Read More

Financial management software vendors march ahead

By Patrick Thibodeau 01 May 2018

Financial management software vendors FinancialForce, Vena Solutions and Model N have made recent moves to upgrade products, add third-party integrations or accelerate innovation. Read More

Creating customer loyalty for small businesses

By Lena J. Weiner 07 Feb 2014

Creating customer loyalty doesn't have to be a daunting prospect for small businesses. Brent Leary reveals his favorite tips for SMBs. Read More

Value-based models of care depend on advanced technologies

By Shaun Sutner 06 Nov 2017

As healthcare shifts from fee-for-service to value-based care, health systems and physician groups are using advanced technology to achieve better care at lower cost. Read More

Peoplesoft offers new CRM functions

19 Dec 2002

Peoplesoft has launched what it calls the most significant release of its customer relationship management (CRM) software since... Read More

British Gas to invest £500m in connected homes business

By Bryan Glick 31 Jul 2015

Energy provider aims to build on success of its Hive smart thermostat and roll-out of smartmeters Read More

Firms giving CRM another go

28 Jun 2006

Worldwide customer relationship management (CRM) software revenue topped £3.1bn in 2005, up nearly 14% from 2004, as companies look at ways to fuel new revenue growth rather than cut costs suggests analyst firm ... Read More

CRM skills training essential for system management

By Geneva Stephens 02 Mar 2015

The right CRM training is crucial to the management and development of a CRM system. Make sure your staff has the right CRM skills to survive. Read More

TUI develops apps to keep in touch with holidaymakers all year

By Bill Goodwin 27 Nov 2015

Travel group plans to create mobile apps for holidaymakers to ask questions, book excursions and potentially plan their next trip Read More