3,413 Results for:Customer relationship management (CRM)

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Value-based models of care depend on advanced technologies

By Shaun Sutner 06 Nov 2017

As healthcare shifts from fee-for-service to value-based care, health systems and physician groups are using advanced technology to achieve better care at lower cost. Read More

British Gas to invest £500m in connected homes business

By Bryan Glick 31 Jul 2015

Energy provider aims to build on success of its Hive smart thermostat and roll-out of smartmeters Read More

Financial management software vendors march ahead

By Patrick Thibodeau 01 May 2018

Financial management software vendors FinancialForce, Vena Solutions and Model N have made recent moves to upgrade products, add third-party integrations or accelerate innovation. Read More

CRM skills training essential for system management

By Geneva Stephens 02 Mar 2015

The right CRM training is crucial to the management and development of a CRM system. Make sure your staff has the right CRM skills to survive. Read More

TUI develops apps to keep in touch with holidaymakers all year

By Bill Goodwin 27 Nov 2015

Travel group plans to create mobile apps for holidaymakers to ask questions, book excursions and potentially plan their next trip Read More

Adobe Marketing Cloud CRM platform overview

By T.J. Houpes 18 Aug 2015

Adobe's CRM platform, Marketing Cloud, aims to help users drive and manage the sales, marketing and customer support facets of their business. Read More

Scottish Fire and Rescue deploys CRM to ensure FOI compliance

By Caroline Baldwin 18 Sep 2014

Fire service uses customer relationship management software to manage internal processes and freedom of information requests Read More

Integrating social media tools with CRM systems

18 Sep 2013

Integrating social media tools with existing company systems, such as customer relationship management systems, can be challenging. Read More

CRM initiatives fail due to lack of integration

18 Oct 2001

Corporate customer relationship management (CRM) initiatives that lack integration between internal systems often leave customers... Read More

Using CRM systems for more than your sales department

By Geneva Stephens 01 Apr 2015

You can use CRM systems to manage processes in business units other than sales. Read More