3,409 Results for:Customer relationship management (CRM)

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Baan gives CRM a new spin with back-office links

By Antony Adshead 24 Jan 2002

Baan has announced a strategy aimed at putting a new spin on customer relationship management (CRM). Read More

Communication integration drives business app productivity

By Katherine Finnell 23 Sep 2015

Mobility and the cloud have become the primary drivers for organizations to integrate communication capabilities like voice and video with business applications. Moving unified communications (UC) ... Read More

CRM is key to winning customers

14 Feb 2002

Travel companies which do not have a clear customer relationship management (CRM) strategy are in danger of missing out on... Read More

Upgrades to Salesforce PRM app target high-tech, manufacturing

By Jesse Scardina 21 Jul 2017

By upgrading its Sales Cloud PRM capabilities, users can now easily deploy partner channel processes, including discounting and website branding. Read More

IT Priorities 2017: What will IT decision makers be focusing on?

By Cliff Saran 07 Dec 2016

Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead Read More

Councils to resell cut-price CRM solution

23 Sep 2002

A group of 35 councils is planning to market a customer relationship management (CRM) system suitable for local authorities,... Read More

BT subsidiary Open Orchard stirs up CRM market with Netledger's Netsuite

28 Nov 2002

The small to medium business customer relationship management (CRM) market is heating up as BT Group forms a subsidiary, Open... Read More

Improving customer engagement strategies with CRM tools

By Brent Leary 07 Jul 2015

There are several different types of CRM tools that can be used to improve your customer engagement strategies. Read More

Multimedia-based multichannel CRM still faces uphill battle

By Ashley Smith 16 Feb 2015

Today's customer service requires that companies use the channels customers prefer. But customers still eye new channels like video chat suspiciously. Read More

Social CRM software is more than just a spin on traditional CRM

By Scott Robinson 08 Dec 2016

Social CRM software is more than just the latest trend in the CRM world. With it, enterprises can intimately engage with their customers and build valuable business relationships. Read More