3,419 Results for:Customer relationship management (CRM)
- Sort by:
The Hackett Group predicts rise of robotic process automation
05 Apr 2018RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks Read More
Twilio wants to end the automated snobbery of communcations channels
04 Jul 2017CRM can be a positive tool but it can also become a problem but Nick Booth has been talking to someone who might have an answer Read More
PeopleSoft joins Unica to expand CRM
30 Aug 2001PeopleSoft has announced a partnership with Unica which will allow it to expand its customer relationship management (CRM)... Read More
European omni-channels: Hype or reality?
04 Jul 2016Organisations in Europe are adapting to demands for omni-channel services from consumers across the continent Read More
Top 10 business applications stories of 2017
18 Dec 2017Indirect licensing of SAP software was the big story, with SAP’s victory over Diageo in the High Court proving a tinderbox. AI, machine learning and blockchain oscillated between hype and reality Read More
IBM Enterprise Content Management provides tailored content management
01 Oct 2015IBM Case Manager is built on the IBM content platform, FileNet Content Manager, which includes workflow, collaboration and compliance tools for desktop, mobile or cloud. Read More
Wisconsin provider uses Salesforce for healthcare marketing campaign
17 Jul 2017A large Wisconsin health system has been using Salesforce Marketing Cloud for targeted email campaigns to keep patients engaged and to attract new patients. Read More
Dynamics 365 CRM can help drive the digital transformation process
02 Oct 2017At Ignite, Microsoft predicts the future -- and it's one that centers on Dynamics 365, artificial intelligence and digital transformation. Read More
AA Ireland turns to predictive analytics in fraud crackdown
25 Jul 2017Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA Read More
Siebel ditches mid-market channel
22 Oct 2001Siebel Systems, the customer relationship management (CRM) software maker, has abandoned its worldwide partner programme, citing... Read More