3,419 Results for:Customer relationship management (CRM)

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The Hackett Group predicts rise of robotic process automation

By Cliff Saran 05 Apr 2018

RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks Read More

Twilio wants to end the automated snobbery of communcations channels

By Nick Booth 04 Jul 2017

CRM can be a positive tool but it can also become a problem but Nick Booth has been talking to someone who might have an answer Read More

PeopleSoft joins Unica to expand CRM

30 Aug 2001

PeopleSoft has announced a partnership with Unica which will allow it to expand its customer relationship management (CRM)... Read More

European omni-channels: Hype or reality?

By Anne Morris 04 Jul 2016

Organisations in Europe are adapting to demands for omni-channel services from consumers across the continent Read More

Top 10 business applications stories of 2017

By Brian McKenna 18 Dec 2017

Indirect licensing of SAP software was the big story, with SAP’s victory over Diageo in the High Court proving a tinderbox. AI, machine learning and blockchain oscillated between hype and reality Read More

IBM Enterprise Content Management provides tailored content management

By Pat Brans 01 Oct 2015

IBM Case Manager is built on the IBM content platform, FileNet Content Manager, which includes workflow, collaboration and compliance tools for desktop, mobile or cloud. Read More

Wisconsin provider uses Salesforce for healthcare marketing campaign

By Shaun Sutner 17 Jul 2017

A large Wisconsin health system has been using Salesforce Marketing Cloud for targeted email campaigns to keep patients engaged and to attract new patients. Read More

Dynamics 365 CRM can help drive the digital transformation process

By Jesse Scardina 02 Oct 2017

At Ignite, Microsoft predicts the future -- and it's one that centers on Dynamics 365, artificial intelligence and digital transformation. Read More

AA Ireland turns to predictive analytics in fraud crackdown

By Bill Goodwin 25 Jul 2017

Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA Read More

Siebel ditches mid-market channel

22 Oct 2001

Siebel Systems, the customer relationship management (CRM) software maker, has abandoned its worldwide partner programme, citing... Read More