3,420 Results for:Customer relationship management (CRM)

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Chordiant to launch Java-based CRM

23 Jan 2002

Chordiant Software has released details of a new version of its customer relationship management (CRM) software, which has been... Read More

Dynamics 365 CRM can help drive the digital transformation process

By Jesse Scardina 02 Oct 2017

At Ignite, Microsoft predicts the future -- and it's one that centers on Dynamics 365, artificial intelligence and digital transformation. Read More

Interview: John Hazen, senior vice-president of direct to customer, True Religion

By Clare McDonald 26 Apr 2016

True Religion’s senior vice-president of direct to customer, John Hazen, discusses the US clothing retailer’s plans for loyalty, simplicity and the pursuit of a single customer record Read More

Top WebRTC use cases for contact centers

By Tsahi Levent-Levi 13 Aug 2015

While many enterprises ought to explore their own WebRTC use cases, contact centers are leading the way in adoption of the browser-based technology. Read More

E.piphany to ship call centre software

14 Aug 2002

Customer relationship management (CRM) software maker E.piphany will begin shipping Service 6.0, a call centre application that... Read More

Siebel simplifies business apps integration

15 Apr 2002

Customer relationship management (CRM) vendor Siebel Systems has announced a Web services-based method for tying its software in... Read More

Industry-specific CRM systems still on the rise

By Jesse Scardina 20 Apr 2017

Certain segments, such as real estate or the cannabis industry, have unique regulations and specific customers that benefit from specialized CRM. Read More

Xerox invests in CRM for call centres

18 Feb 2002

Xerox is investing in two new customer relationship management (CRM) applications as part of its effort to boost sales after two... Read More

BSkyB's £50m CRM project stays on track

28 Mar 2002

Pay-TV operator BSkyB has completed the latest stage of its ambitious £50m customer relationship management (CRM) project, a... Read More

How to get the most out of social CRM software

By Scott Robinson 14 Feb 2017

Social CRM software requires a commitment of time and money. Consider the pros and cons and ask these important questions before choosing a social CRM platform. Read More