3,420 Results for:Customer relationship management (CRM)

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UCaaS market for next-generation features APIs, AI, more

By Irwin Lazar 29 Aug 2018

The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration. Read More

3 benefits of UCaaS in the workplace

By Jon Arnold 16 May 2019

Businesses can take advantage of some significant benefits of UCaaS, including improved company agility, employee productivity and cost control. Read More

Infor launches new CRM mobile app for CloudSuite

By Tanner Harding 01 May 2019

Meeting mobile needs is key for Infor, which just released its Infor CloudSuite CRM Mobile application for iOS users. The app will provide access to important information on the go. Read More

Businesses see increasing importance of video conferencing

By Albert McKeon 28 May 2019

Video chat is another channel for businesses to interact with employees and customers. Learn why businesses are placing increasing importance on video conferencing and about its effects on CX. Read More

Microsoft dominates SaaS thanks to collaboration software

By Cliff Saran 22 Aug 2018

Microsoft’s software-as-a-service business is growing at 45% a year, well ahead of the rest of the market, reports Synergy Research Group Read More

Consumer rights champion Which? begins digital journey

By Karl Flinders 25 Oct 2018

Consumer rights organisation has always had a subscription business, but is now transforming into a digital one through cloud computing Read More

IT Priorities 2019: What projects are IT professionals spending their budgets on?

By Cliff Saran 05 Mar 2019

The Computer Weekly/TechTarget IT Priorities 2019 survey finds that cloud maturity, security and automation are among the hot areas for spending Read More

Customer relationship management vs business relationship management

08 Oct 2012

Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Read More

Pegasystems gives the channel the Infinity option

By Nick Booth 08 Jun 2018

The way some companies use CRM is less engaging than enraging. But Pegasystems has a suite of tools to help resellers fix that for clients Read More

Enosix CMO, who branded SAP Leonardo, talks martech strategy

By Don Fluckinger 25 Jun 2019

Shawn Reynolds, the former architect of SAP's Leonardo AI brand, moves to SAP-Salesforce integrator Enosix. He discusses marketing strategy in this age of overwhelming martech choices. Read More