3,409 Results for:Customer relationship management (CRM)

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How are contact center vendors using APIs?

By Tsahi Levent-Levi 27 Jul 2018

APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers. Read More

Are AI applications failing to live up to hype in enterprise adoption?

By Cath Everett 30 Oct 2019

Artificial intelligence has been baked into enterprise applications in recent years and often given special names, such as Einstein, Leonardo and Coleman. But has the hype delivered? Read More

10 ERP software choices for process manufacturing

By Lindsay Moore 06 Nov 2019

Selecting ERP software for process manufacturing can be confusing, and different industries have different requirements. Learn about some of the leading choices for process manufacturing. Read More

IT Priorities 2019: UK investment intent for AI intensifies, SaaS applications mature beyond CRM

By Brian McKenna 19 Feb 2019

AI continues to strengthen as a focus for IT systems buyers in the UK, according to this year’s Computer Weekly/TechTarget IT Priorities survey, while cloud applications are maturing beyond CRM Read More

New small business ERP delivers SAP Business One alternative

By Tanner Harding 24 Oct 2019

SMBs in search of an affordable ERP app can look to Priority Zoom a cloud-based platform designed to help small and medium-sized businesses manage each phase of the sales cycle. Read More

SAP Customer Experience Live 2018: SAP steps up C/4 Hana efforts

By Brian McKenna 10 Oct 2018

SAP has used its Customer Experience Live conference in Barcelona to flesh out its C/4 Hana offer Read More

Why use third-party marketing automation instead of native CRM tools?

By Scott Robinson 10 Jun 2019

Though many CRM platforms offer native marketing automation tools, many organizations find it beneficial to use a third-party application, such as Eloqua or Marketo. Read More

Eight tips to lead your prospect from discovery to purchase

By Ian Ashworth 20 Feb 2019

With stronger competition than ever, it can be difficult for the channel to help their teams succeed in their sales proposals – here are eight tips to help you on your way Read More

Discover the leading platform vendors enabling CX management

By Christine Parizo 16 May 2019

Take a look at these in-depth roundups that detail the leading products that help companies manage their customer experience as well as their notable features and buying options. Read More

Identify the best RPA tools using these points of consideration

By Bob Violino 05 Jun 2019

A successful RPA implementation depends on selecting the proper tool. Learn about the different capabilities and other points of consideration when looking at the options. Read More