5,278 Results for:Customer relationship management (CRM)

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CRM (customer relationship management)

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with ... Read Full Definition

mobile CRM (mobile customer relationship management)

Mobile CRM (mobile customer relationship management) enables remote employees to access customer data and customer accounts wherever they are. Read Full Definition

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big data CRM (big data customer relationship management)

Big data CRM (big data customer relationship management) refers to the practice of integrating big data into a company's CRM processes with the goals of improving customer service, calculating return on investment ... Read Full Definition

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customer-managed relationship (CMR)

A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, and perhaps Internet capability to encourage the customer to control access to information and ordering. Read Full Definition

citizen relationship management (CRM)

Citizen relationship management is a growing effort at all levels of government to respond quickly, succinctly and accurately to citizen requests or inquiries for answers to questions and general information about ... Read Full Definition

Associated Glossaries

customer relationship analysis (CRA)

Customer relationship analysis (CRA), sometimes termed customer relationship analytics, is the processing of data about customers and their relationship with the enterprise in order to improve the enterprise's ... Read Full Definition

digital CRM

Digital customer relationship management is the use of Internet communications channels and technologies to enhance customer relationship management (CRM) and customer experience management (CEM ) initiatives. Read Full Definition

Associated Glossaries

social CRM

Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites, such as Twitter and Facebook. Read Full Definition

collaborative CRM

Collaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical support, and marketing, share any information they collect from ... Read Full Definition

enterprise relationship management (ERM)

Enterprise relationship management (ERM) is software that analyzes data it has about its customers to develop a better understanding of the customer and how the customer is using its products and services. Read Full Definition