5,259 Results for:Customer relationship management (CRM)

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managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Read Full Definition

customer experience (CX) automation

Customer experience (CX) automation is any technology that assists customers with common tasks, sometimes replacing the involvement of humans, to improve customer interactions. Read Full Definition

age of the customer

Age of the customer is the concept that consumers are more empowered than ever because they can access information about products and services over the Internet in real time.  Read Full Definition

customer insight (consumer insight)

Customer insight, also known as consumer insight, is the understanding and interpretation of customer data, behaviors and feedback into conclusions that can be used to improve product development and customer ... Read Full Definition

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customer data platform (CDP)

A customer data platform (CDP) is a type of software application that provides a unified platform of customer information that can be collected, viewed or accessed by other systems. Read Full Definition

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chief customer officer (CCO)

A chief customer officer, or customer experience officer, is generally responsible for customer research, communicating with company employees and taking charge of customer experience metrics. The position ... Read Full Definition

SAP Solution Manager

SAP Solution Manager is an end-to-end Application Lifecycle Management (ALM) platform used to support and manage SAP and non-SAP applications in an SAP ERP environment, including such tasks as managing custom code ... Read Full Definition

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high-touch customer service

High-touch customer service refers to the idea that some customer service issues are complex or high value and thus require human interaction to resolve, not just digital technologies -- such FAQ sections or online... Read Full Definition

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customer premises equipment (CPE)

Customer premises equipment (CPE) is telephone or other service provider equipment that is located on the customer's premises (physical location) rather than on the provider's premises or in between. Read Full Definition

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CE router (customer edge router)

A CE router (customer edge router) is a router located on the customer premises that provides an Ethernet interface between the customer's LAN and the provider's core network. Read Full Definition

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