5,248 Results for:Customer relationship management (CRM)

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CE router (customer edge router)

A CE router (customer edge router) is a router located on the customer premises that provides an Ethernet interface between the customer's LAN and the provider's core network. Read Full Definition

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risk management

Risk management is a company's process for identifying and controlling threats to its assets, including proprietary corporate data, customers' PII and intellectual property. Read Full Definition

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buyer personas (customer personas)

A buyer persona is a composite representation of the attributes and demographics of a segment of a company's target customers. Attributes are based on market research and data on an existing customer base. Read Full Definition

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API management platform

An API management platform is a tool that acts as a proxy for customer requests to protect the back ends of online services from being brought down from too many queries. Read Full Definition

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vCPE (virtual customer premises equipment)

Virtual customer premises equipment (also referred to as vCPE or cloud CPE) are enterprise network services delivered through software. While providers must manually deploy traditional, physical CPE devices onsite,... Read Full Definition

custom factory integration (CFI)

Custom factory integration (CFI) is an arrangement that a computer equipment vendor makes with a customer in which programs and files are pre-installed and the equipment is configured and tested at the factory ... Read Full Definition

field service management (FSM)

Field service management software enables companies to manage dispersed workers and resources. These workers can gain access to schedules, work orders and customer information via mobile devices. Read Full Definition

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transportation management system (TMS)

A transportation management system (TMS) is a subset of supply chain management (SCM) that deals with the planning, execution and optimization of the physical movements of goods. Read Full Definition

ideation management

Ideation management refers to creating, gathering, analyzing, disseminating and executing on idea generation within the enterprise. Read Full Definition

customer self-service (CSS)

Customer self-service is a type of electronic support (e-support) that allows end users to access information and perform routine tasks without requiring the assistance of a human.   Read Full Definition