5,280 Results for:Customer relationship management (CRM)

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buyer personas (customer personas)

A buyer persona is a composite representation of the attributes and demographics of a segment of a company's target customers. Attributes are based on market research and data on an existing customer base. Read Full Definition

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API management platform

An API management platform is a tool that acts as a proxy for customer requests to protect the back ends of online services from being brought down from too many queries. Read Full Definition

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vCPE (virtual customer premises equipment)

Virtual customer premises equipment (also referred to as vCPE or cloud CPE) are enterprise network services delivered through software. While providers must manually deploy traditional, physical CPE devices onsite,... Read Full Definition

custom factory integration (CFI)

Custom factory integration (CFI) is an arrangement that a computer equipment vendor makes with a customer in which programs and files are pre-installed and the equipment is configured and tested at the factory ... Read Full Definition

field service management (FSM)

Field service management software enables companies to manage dispersed workers and resources. These workers can gain access to schedules, work orders and customer information via mobile devices. Read Full Definition

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master data management (MDM)

Master data management (MDM) is a process that creates a uniform set of data on customers, products, suppliers and other business entities from different IT systems. Read Full Definition

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ideation management

Ideation management refers to creating, gathering, analyzing, disseminating and executing on idea generation within the enterprise. Read Full Definition

customer self-service (CSS)

Customer self-service is a type of electronic support (e-support) that allows end users to access information and perform routine tasks without requiring the assistance of a human.   Read Full Definition

CICS (Customer Information Control System)

CICS (Customer Information Control System) is an online transaction processing (OLTP) program from IBM that, together with the COBOL programming language, has formed over the past several decades the most common ... Read Full Definition

consumer privacy (customer privacy)

Consumer privacy, also known as customer privacy, involves the handling and protection of sensitive personal information that individuals provide in the course of everyday transactions. Read Full Definition