5,246 Results for:Customer relationship management (CRM)

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Exchange Management Console (EMC)

The Exchange Management Console (EMC) is a graphical user interface that allows administrators to manage the configuration of their Exchange organizations. Read Full Definition

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IT incident management

IT incident management is an area of IT service management (ITSM) wherein the IT team returns a service to normal as quickly as possible after a disruption, in a way that aims to create as little negative impact on... Read Full Definition

fleet management

Fleet management is an administrative approach that allows companies to organize and coordinate work vehicles with the aim to improve efficiency, reduce costs, and provide compliance with government regulations. Read Full Definition

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problem management

Problem management, in information technology, is a process aimed at resolving incidents and problems caused by end-user errors or IT infrastructure issues, and preventing recurrence of such incidents. Read Full Definition

unified network management

Unified network management is the administration of both wired and wireless networks through a single interface. Read Full Definition

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Windows Remote Management (WinRM)

Windows Remote Management (WinRM) is a feature of Windows Vista that allows administrators to remotely run management scripts... (Continued) Read Full Definition

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email management

Email management is a systematic approach to maximizing the efficiency of email practices and minimizing the negative effects that email handling can have on an individual's productivity and job satisfaction. Read Full Definition

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Content Management Interoperability Services (CMIS)

Content Management Interoperability Services (CMIS) is a specification for allowing users to share and access data across multiple content management (ECM) systems.  Read Full Definition

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JMX (Java Management Extensions)

JMX (Java Management Extensions) is a set of specifications for application and network management in the J2EE development and application environment. Read Full Definition

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contact center

A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer contacts are managed. Read Full Definition