5,248 Results for:Customer relationship management (CRM)

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device relationship management (DRM)

Device relationship management (DRM) is enterprise software that enables the monitoring, managing, and servicing of intelligent devices over the Internet. Read Full Definition

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supplier relationship management (SRM)

Supplier relationship management (SRM) is the systematic approach of assessing suppliers' contributions and influence on success, determining tactics to maximize suppliers' performance and developing the strategic ... Read Full Definition

customer scoring models

A customer scoring model is a component of customer relationship management (CRM) programs that refers to various metrics used to help companies predict the long term financial value of customers. Read Full Definition

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customer feedback loop

A feedback loop, in customer relationship management (CRM), is a strategy for gathering information about a buyer’s perception of a product or service in order to determine future actions. Read Full Definition

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customer service chat (CSC)

In customer relationship management (CRM), customer service chat (CSC) is an Internet service that allows the user to communicate in real time with a customer service agent by using an instant messaging (IM) ... Read Full Definition

customer service and support

Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact ... Read Full Definition

SAP Digital CRM

SAP Digital CRM is a simplified, mobile-first CRM application designed for individuals and small teams to manage sales, customer service and marketing campaign automation. Read Full Definition

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customer satisfaction (CSAT)

In customer relationship management, customer satisfaction (CSAT) is a measure of the degree to which a product or service meets the customer's expectations. Read Full Definition

customer experience management (CEM or CXM)

Customer experience management (CEM or CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. Read Full Definition

customer data management (CDM)

Customer data management (CDM) is the centralization of customer information, such as customer experiences, demographics and feedback, into a single database. Read Full Definition