5,281 Results for:Customer relationship management (CRM)

  • Sort by: 

SAP Beyond CRM

SAP Beyond CRM connects a customer's interactions and data, regardless of where transactions take place. Read Full Definition

Associated Glossaries

customer communications management (CCM)

Customer communications management (CCM) is the administration of outbound communications to customers that includes the creation, delivery and storage of all types of communications. Read Full Definition

Associated Glossaries

Salesforce Blockchain

Salesforce Blockchain is a distributed ledger platform designed for customer relationship management (CRM). Read Full Definition

Associated Glossaries

Salesforce Service Cloud

Salesforce Service Cloud is a customer relationship management (CRM) platform for service industries that draws on the company's CRM software for sales professionals. Read Full Definition

Associated Glossaries

customer engagement

Customer engagement is the means by which a company creates a relationship with its customer base to foster brand loyalty and awareness Read Full Definition

Associated Glossaries

Chatter (Salesforce Chatter)

Chatter is an enterprise collaboration platform from Salesforce, a cloud-based customer relationship management (CRM) vendor. Read Full Definition

Associated Glossaries

one-to-one-marketing (1:1 marketing)

One-to-one marketing (sometimes expressed as 1:1 marketing) is a customer relationship management (CRM) strategy emphasizing personalized interactions with customers. Read Full Definition

Associated Glossaries

SalesforceIQ

SalesforceIQ is customer relationship management (CRM) software from Salesforce.com that is designed for small and medium-sized businesses (SMB). Read Full Definition

Associated Glossaries

talk time

In customer relationship management (CRM), talk time is the amount of time a call center agent spends with a caller during a transaction. Read Full Definition

Salesforce Data.com

Data.com is the sales and lead generation component of Salesforce.com's Sales Cloud customer relationship management (CRM) platform. Read Full Definition

Associated Glossaries