5,280 Results for:Customer relationship management (CRM)

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entity-relationship model (ERM or ER model)

The entity-relationship model (or ER model) is a way of graphically representing the logical relationships of entities (or objects) in order to create a database. Read Full Definition

Salesforce Marketing Cloud

Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that integrates email, social media and advertising communications and collaboration. Read Full Definition

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first call resolution (FCR)

In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Read Full Definition

interaction management

Interaction management is a term some companies use to describe a class of Web services that support online relationships (called communities) and transactions between employees, customers, partners, and suppliers. Read Full Definition

Apex

Apex is a development platform for building software as a service (SaaS) applications on top of Salesforce.com's customer relationship management (CRM) functionality. Read Full Definition

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customer analytics (customer data analytics)

Customer analytics, also called customer data analytics, is the systematic examination of a company's customer information and customer behavior to identify, attract and retain the most profitable customers. Read Full Definition

Salesforce Sales Cloud

Salesforce Sales Cloud is a customer relationship management (CRM) platform for sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts. Read Full Definition

Associated Glossaries

Oracle Fusion Applications

Oracle Fusion Applications is an all-encompassing suite of Oracle applications built for enterprise resource planning (ERP), customer relationship management (CRM), human capital management (HCM) and other business... Read Full Definition

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Oracle Customer Experience Cloud (Oracle CX Cloud)

The Oracle Customer Experience Cloud (Oracle CX Cloud) is a suite of cloud-based tools for CRM and sales, marketing, customer service, e-commerce and other tools. Read Full Definition

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Web self-service

Web self-service is a type of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, without requiring any interaction with a ... Read Full Definition