5,259 Results for:Customer relationship management (CRM)

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Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications... Read Full Definition

Sage Group plc

Sage Group plc is a global enterprise software vendor. Its portfolio of business software includes accounting, ERP, payroll, customer relationship management (CRM) and human capital management (HCM). Read Full Definition

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Compiere is a popular open-source system of software applications that provide enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), tax accounting, and general ... Read Full Definition


Click-to-callback is a Web-based customer relationship management (CRM) technology that enables users browsing a company's Web site to leave a phone number where a company representative can call them back with ... Read Full Definition

customer experience (CX)

Customer experience (CX) is the sum total of customers’ perceptions and feelings resulting from interactions with a brand’s products and services. Read Full Definition

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customer retention

Customer retention is a metric that measures customer loyalty, or the ability for an organization to keep its customers over time. Read Full Definition

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Salesforce Health Cloud

Salesforce Health Cloud is a health IT CRM system that incorporates doctor-patient relationship and record management services. Read Full Definition

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Customer-facing is an adjective used to describe a hardware or software product, technology, or anything that the customer of a business deals with directly. Read Full Definition

ABC analysis (Pareto analysis)

ABC analysis, also known as Pareto analysis, is a method used to categorize something according to its importance or value in a given context. The practice is commonly used in IT (information technology) and ... Read Full Definition

customer intelligence (CI)

Customer intelligence (CI) is information derived from customer data that an organization collects from both internal and external sources. Read Full Definition