5,280 Results for:Customer relationship management (CRM)

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customer segmentation

Customer segmentation is the practice of dividing a customer base into groups of individuals that are similar in specific ways relevant to marketing, such as age, gender, interests and spending habits. Read Full Definition

customer loyalty

Customer loyalty is an adherence between a customer and a brand that causes the customer to make repeat purchases. Read Full Definition

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customer-centric

Customer-centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Read Full Definition

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digital customer experience delivery platform (DCED platform)

A digital customer experience delivery platform is software that helps create, manage and measure cross-channel digital customer experiences. Read Full Definition

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managed hosting

Managed hosting is an IT provisioning model in which a service provider leases dedicated servers and associated hardware to a single customer and manages those systems on the customer's behalf. Read Full Definition

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customer service charter

A customer service charter is a document that outlines how an organization promises to work with its customers along with providing insights into how an organization operates. Read Full Definition

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Salesforce Customer 360

Salesforce Customer 360 is a cross-cloud customer data platform used to improve the consistency and collaboration among B2C marketing, commerce and service applications. Read Full Definition

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managed IT service

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer. Read Full Definition

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customer base

Customer base is the group of clients to whom a business markets and sells their goods or services. Read Full Definition

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Oracle E-Business Suite

Oracle E-Business Suite is a set of applications for managing business operations, including customer relationship management, enterprise resource planning and supply chain management processes. Read Full Definition

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