5,262 Results for:Customer relationship management (CRM)

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vendor management office (VMO)

A vendor management office (VMO) is an internal unit within an enterprise that is charged with evaluating third-party providers of goods and services, supervising day-to-day interactions and managing longer-term ... Read Full Definition

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customer profiling

Customer profiling is the practice of organizing customers into specific groups possessing similar goals or characteristics. Read Full Definition

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custom domain name suffix (custom TLD)

A custom domain name suffix, or custom TLD, is a top-level domain (TLD) name that belongs to a single organization. Read Full Definition

customer lifetime value (CLV)

The customer lifetime value (CLV) is a metric that represents a customer's monetary worth to an organization. Read Full Definition

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mass customization

Mass customization is the use of computer aided manufacturing to enable custom individualized output for the production of goods and services. Read Full Definition

online customer community

Online customer communities are Web-based gathering places for customers, experts, and others to discuss problems, post reviews, brainstorm, and engage with one another. Read Full Definition

CMDB (configuration management database)

A configuration management database (CMDB) is a database that contains all relevant information about the hardware and software components used in an organization's IT services and the relationships between those ... Read Full Definition

customer acquisition cost

Customer acquisition cost is the fee associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs. Read Full Definition

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In agile software development, a customer is a person with an understanding of both the business needs and operational constraints for a project. (Continued...) Read Full Definition

voice of the customer (VOC)

Voice of the customer (VOC) is the component of customer experience (CX) and customer satisfaction (CSAT) that focuses on the perception of a customer's needs, wants, expectations and preferences. Read Full Definition