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Densify: hey, you, get off of your (wasted) cloud

22 Aug 2019

CRM is, of course, Customer Relationship Management... apart from when it's not. Some days, CRM is CRM (as above)... but, increasingly, CRM is also Cloud Resource Management. This is a software ... Read More

Densify: it's time to kill 'tribal knowledge' in cloud management

18 Jun 2019

The technology industry likes to use the CRM acronym; it is normally used to shorten Customer Relationship Management (CRM) technologies. But CRM now means something else too; in these cloud-native ... Read More

CRM case studies: Customer relationship management in action

30 Apr 2018

CRM for today's businesses means AI chatbots, data mining, marketing personalization and equipping call centers to handle the many channels available to customers. Read More

SugarCRM mobile SDK, coz customisation counts

02 Oct 2017

Customer Relationship Management (CRM) and Relationship Intelligence (RI) software company SugarCRM has launched a mobile Software Development Kit (SDK). The SDK can be used to develop ... Read More

Approach customer engagement by first asking good questions

18 Sep 2019

Organizations need to align their customer strategy with their technology and know how to gather and use the right customer data when integrating all the components. Read More

Allied Irish Banks selects cloud platform for digital transformation

03 Sep 2019

Bank is streamlining its operations through a cloud platform from nCino Read More

Enterprise opportunities for smart speakers

20 Feb 2018

In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest ... Read More

Understanding the anatomy of a UCaaS platform

25 Sep 2019

Organizations looking for cloud UC are migrating to UCaaS. Learn what features make up a UCaaS platform and what extra capabilities vendors may offer. Read More

5 digital customer experience technologies for a winning strategy

19 Aug 2019

A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey. Read More

How Zendesk plans to crack the enterprise market

12 Sep 2019

Zendesk has been courting enterprises by billing itself as a customer experience software company and is leaning on its design smarts to stand out among bigger rivals Read More