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Pegasystems gives the channel the Infinity option

08 Jun 2018

The way some companies use CRM is less engaging than enraging. But Pegasystems has a suite of tools to help resellers fix that for clients Read More

New small business ERP delivers SAP Business One alternative

24 Oct 2019

SMBs in search of an affordable ERP app can look to Priority Zoom a cloud-based platform designed to help small and medium-sized businesses manage each phase of the sales cycle. Read More

Do customer-managed relationships play a role in CRM strategy?

29 Jun 2007

Should customer-managed relationships be part of a CRM strategy? Read Don Pepper's advice here. Read More

The CRM Handbook: A Business Guide to Customer Relationship Management

01 Aug 2006

Learn CRM implementation from both business and technology perspectives in this chapter from Jill Dyche's CRM Handbook. Read More

Exploring UCaaS: The main benefits for enterprises

28 Jun 2019

Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control Read More

Infor launches new CRM mobile app for CloudSuite

01 May 2019

Meeting mobile needs is key for Infor, which just released its Infor CloudSuite CRM Mobile application for iOS users. The app will provide access to important information on the go. Read More

Checking all the boxes: What to look for in an ECM platform

03 Dec 2018

Before deciding on an ECM platform, create a list of must-have features the ECM applications must offer. What's a must-have feature? It all depends on specific business needs. Read More

Zendesk bundles customer support services as cloud contact center

17 May 2018

Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers. Read More

Mitel targets enterprises with MiCloud Engage contact center

23 Aug 2018

MiCloud Engage, an over-the-top cloud contact center, could help Mitel better compete with Avaya and Cisco in the enterprise market. Read More

CIOs will have to share control of IT budgets

21 Aug 2012

CIOs will increasingly have to share their control of IT budgets with marketing departments as customer relationship management (CRM) software becomes critical to customer retention. Read More