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Sapphire 2018: SAP will take over CRM market, says McDermott

06 Jun 2018

SAP’s chief executive Bill McDermott tells 2018 Sapphire conference the supplier will storm the CRM market with its C/4 Hana business applications suite Read More

Pegasystems Customer Empathy Advisor AI tool gauges ethics

04 Jun 2019

Pegasystems' new empathy AI tool aims to help users make more ethical business decisions by gauging the empathy level of human and digital customer service agents. Read More

Order management systems take on multichannel, multipurpose role

10 Oct 2019

As the focal point for customer orders and activities, data collected by order management systems can help companies determine behavior patterns and buying habits and improve CX. Read More

On-premises contact center technology on the decline

30 May 2018

On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic ... Read More

CIOs will have to share control of IT budgets

21 Aug 2012

CIOs will increasingly have to share their control of IT budgets with marketing departments as customer relationship management (CRM) software becomes critical to customer retention. Read More

Report: Patient relationship management could curb readmissions

04 Apr 2018

A new report from Chilmark Research points to future gains for patient relationship management software, potentially in the tricky area of decreasing 30-day patient readmissions. Read More

Dutch developer offers businesses nuclear security option for communications

12 Feb 2019

Startup that created the secure platform for communication between world leaders at the 2014 Nuclear Security Summit in the Netherlands seeks to revolutionise business mail Read More

3 Hong Kong gears up for 5G with “epic” transformation

31 Jul 2018

The Hong Kong telco is putting in an advanced technical architecture that will streamline and automate internal processes and IT as it prepares for the 5G era Read More

New widget for RingCentral integrations targets enterprises

13 Mar 2019

RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps. Read More

SAP Q2 2018: Cloud revenue shows momentum, 600 more S/4 customers

19 Jul 2018

SAP’s second-quarter results show cloud revenue now at one-fifth of total, indicating momentum. S/4 Hana customers now number 8,900 Read More