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Zendesk bundles customer support services as cloud contact center

17 May 2018

Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers. Read More

Mitel targets enterprises with MiCloud Engage contact center

23 Aug 2018

MiCloud Engage, an over-the-top cloud contact center, could help Mitel better compete with Avaya and Cisco in the enterprise market. Read More

Businesses see increasing importance of video conferencing

28 May 2019

Video chat is another channel for businesses to interact with employees and customers. Learn why businesses are placing increasing importance on video conferencing and about its effects on CX. Read More

Open source low-code platforms extend app dev capabilities

31 Aug 2018

Enterprises want their apps to go to market as fast as possible. Low-code platforms accelerate development processes, and with open source, these platforms are more customizable. Read More

Compare offerings from 8 leading cloud and hybrid VoIP vendors

28 Feb 2019

Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Read More

What SAP C/4 Hana means for the APAC enterprises

06 Jun 2018

The cloud-based CRM suite could find takers, but it may not be enticing enough for Salesforce.com CRM customers that also run SAP’s ERP software to make the switch Read More

L'Oréal boosts candidate experience with recruitment chatbots

04 Oct 2018

L'Oréal deployed chatbots to help its 145 recruiters process some 2 million applications annually. It also put to rest concerns that automation might replace recruiters. Read More

Yorkshire Building Society implements cloud banking platform

05 Mar 2018

Yorkshire Building Society is using a cloud-based banking platform built on Salesforce.com to automate manual tasks Read More

CIOs being welcomed back to marketing

17 Aug 2018

The role of CIOs in shaping the technology buying decisions of marketers is being reinstated as more marketers realise the importance of integrating their services with IT systems Read More

Security Think Tank: Complex passwords provide a false sense of security

04 Jul 2018

In the light of the fact that complex passwords are not as strong as most people think, and that most password strategies inevitably lead to people following them blindly, what actually makes a good password and ... Read More