3,426 Results for:

  • Sort by: 

Order management systems take on multichannel, multipurpose role

10 Oct 2019

As the focal point for customer orders and activities, data collected by order management systems can help companies determine behavior patterns and buying habits and improve CX. Read More

Ulster bank first to use full-scale Salesforce Einstein CRM

19 Oct 2017

Ulster Bank has completed its roll-out of Salesforce Einstein CRM to arm its staff with insights and recommend actions Read More

In-depth: The social side of CRM

07 Nov 2011

Social CRM enables firms to monitor and interact with their followers more effectively than ever before, writes Billy MacInnes. Where is customer relationship management (CRM) going next? Read More

Our rebrand: Customer experience strategy, platforms, best practices

05 Mar 2019

Customer experience strategy blurs lines between sales and marketing automation, customer service and e-commerce as they come together on next-generation customer experience platforms. Read More

Case study: British Airways’ global B2B sales gathered under Salesforce cloud

17 May 2018

British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust silos Read More

Consumer identity management a growing trend

29 Nov 2017

Consumer identity and access management is a growing trend, but system choice is still challenging, according to KuppingerCole Read More

IT leaders grapple with workforce skills gap as they deploy AI and digital technology

29 Jan 2019

Organisations will have to find new ways of reskilling their workforce as they get to grips with artificial intelligence and other digital technologies. CIOs also need to keep their skills updated if they are to ... Read More

Impartner PRM integrates with Microsoft Dynamics 365 for sales

02 May 2019

Impartner's collaboration with Microsoft delivers Impartner PRM for Microsoft Dynamics 365, a PRM sales software that gives users immediate access to direct and indirect sales data. Read More

Content management tools address digital content challenges

05 Nov 2018

With the digital content explosion and increasing mandates come the need to manage all those files. ECM tools do just that and more, ever evolving to meet changing business needs. Read More

How can the SAP CRM system help foster customer service success?

03 Oct 2017

A logical extension of the Sales and Distribution component, and part of Business Suite, SAP CRM has components to tackle sales, marketing, service and more. Here's a look. Read More