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Impartner PRM integrates with Microsoft Dynamics 365 for sales

02 May 2019

Impartner's collaboration with Microsoft delivers Impartner PRM for Microsoft Dynamics 365, a PRM sales software that gives users immediate access to direct and indirect sales data. Read More

Content management tools address digital content challenges

05 Nov 2018

With the digital content explosion and increasing mandates come the need to manage all those files. ECM tools do just that and more, ever evolving to meet changing business needs. Read More

How can the SAP CRM system help foster customer service success?

03 Oct 2017

A logical extension of the Sales and Distribution component, and part of Business Suite, SAP CRM has components to tackle sales, marketing, service and more. Here's a look. Read More

Benioff vaunts Google partnership at Dreamforce 2017

07 Nov 2017

At Dreamforce 2017, Marc Benioff announces public cloud partnership with Google in keynote embracing AI-driven fourth industrial revolution Read More

The role and responsibilities of a customer relationship manager

21 Jun 2018

The customer relationship manager has a challenging and ever-evolving role to play when it comes to optimizing the customer experience. Read More

2018 UK software budgets double for AI and blockchain

22 Jan 2018

Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018 Read More

UiPath RPA training targets channel partners

24 Jan 2020

RPA vendor UiPath has launched a new training portal built specifically for channel partners, offering educational content used by the company's internal teams; more channel news. Read More

Four first steps for customer data management

28 Jun 2018

Forrester's Mike Gualtieri details how to develop a unified plan to manage customer data that gives business users what they need to manage CRM programs. Read More

CIO interview: Celia Pronto, chief customer and digital officer, Casual Dining Group

21 Aug 2018

Casual Dining Group’s chief customer and digital officer, Celia Pronto, is overhauling technology, consolidating IT and improving collaboration across its 300 restaurants Read More

CRM ERP integration streamlines manufacturers' customer data

06 Nov 2009

Manufacturers can coordinate and improve the flow of customer data by integrating customer relationship management (CRM) with ERP. CRM ERP integration gives insight into customer orders, contracts and buying ... Read More