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UK IT budgets are increasing fast as cloud adoption accelerates - Computer Weekly reader survey

02 Feb 2018

Every year, Computer Weekly conducts a large-scale survey of our readers to find out their IT spending priorities for the year ahead – it’s always an interesting take on what’s happening in IT ... Read More

Growing reliance on cloud will need tighter IT management

20 Sep 2018

By 2022, over $1.3tn will be spent on cloud computing and related services globally, and IT leaders will need to figure out how to manage it all Read More

Cloud contact center benefits include simplicity, integrations

20 Mar 2018

More organizations are putting their contact center in the cloud to simplify and integrate their agent communications. But other organizations are taking a hybrid approach. Read More

How does WebRTC deliver contextual communication?

24 Apr 2017

WebRTC can offer businesses contextual information when communicating inside and outside their organizations. Learn how WebRTC communication provides context for users. Read More

AAA discovers benefits of Salesforce Service Cloud software

08 Mar 2019

Using Salesforce Live Agent and Salesforce Service Cloud, AAA Carolinas increased member engagement by 330% and reduced service response time by 54%. Read More

There's more to software as a service than CRM

15 Aug 2008

In the beginning there was customer relationship management (CRM). Read More

5 tips for creating customer journey maps from buyer personas

06 Jun 2019

Comprehensive customer personas are important tools in coping with the increasing complexity of customer journey mapping. Here are some tips on how to do it best. Read More

Security Think Tank: Ignorance about data is tantamount to negligence

06 Jun 2018

Why is it important to know where data flows, with whom it's shared and where it lives at rest, and what is the best way of achieving this? Read More

Discover the best cloud ERP software for your company

14 Dec 2018

Explore the leading cloud ERP software and vendors currently on the market to make this complex decision-making process just a little bit easier. Read More

Buyer's Guide: The companies using social networking in their CRM processes

01 Oct 2011

Customer relationship management (CRM) aims to acquire a greater understanding of the customer and social networking sites can capture and track customer sentiment in real time. Here are five case studies of ... Read More