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Field service mobile apps offer usability, new features

03 May 2018

Field service management software can be a great way to integrate mobile into a service company. Now, cloud-based platforms offer an accessible entry point for smaller businesses. Read More

SaaS enterprise financial applications inspire one platform

04 Apr 2019

Single cloud integration platforms are among the options, from simple to complex, for hooking up multiple business processes like HR, CRM and supply chains with SaaS financials. Read More

Doing analytics the Disney way

26 Apr 2018

The Walt Disney Company’s head of solution integration tells how analytics helps to personalise the customer’s Disney experience, and how tech plays a leading role in The Lion King’s Broadway success Read More

6 tips for driving adoption of self-service platforms

30 Jan 2019

Self-service platforms should be visible to customers, emphasized across all channels of communication and well-promoted. These and more tips are discussed here. Read More

With CEM market in sight, SAP must fit in new Qualtrics pieces

16 Nov 2018

One of SAP's top priorities must now be integrating Qualtrics into the ERP giant's product suite, analysts and a customer said. But putting the pieces together may not be easy. Read More

How does Salesforce Einstein Language NLP improve productivity?

18 Oct 2018

Salesforce NLP learns in a manner similar to that of the human brain, performing a variety of functions, such as semantic parsing, summarization and more. Read More

CRM ERP integration streamlines manufacturers' customer data

06 Nov 2009

Manufacturers can coordinate and improve the flow of customer data by integrating customer relationship management (CRM) with ERP. CRM ERP integration gives insight into customer orders, contracts and buying ... Read More

2017 UK IT budgets show increased CRM and business automation focus

21 Dec 2016

CRM has emerged as the number one UK IT spending priority for 2017, in terms of packaged business applications. Beyond packaged, the top three software initiatives were business process automation, data quality and... Read More

Cyber security salaries will rise 7% in 2018, says research

30 Jan 2018

Salaries for increasingly popular technology roles such as cyber security are set to rise over the next year Read More

The C-suite case for hiring a chief customer officer: 5 elements

28 May 2019

Delivering world-class digital customer experiences has become job No. 1 for companies. Nemertes' Robin Gareiss makes the case for putting a chief customer officer in charge. Read More