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How does WebRTC deliver contextual communication?

24 Apr 2017

WebRTC can offer businesses contextual information when communicating inside and outside their organizations. Learn how WebRTC communication provides context for users. Read More

M&A in action: How Majestic Wine paired with Naked Wines to fuel cloud-led digital transformation

03 Jan 2019

Find out how the acquisition of online-only wine retailer Naked Wines in 2015 has shaped the digital transformation plans of its parent company Majestic Wine Read More

CRM ERP integration streamlines manufacturers' customer data

06 Nov 2009

Manufacturers can coordinate and improve the flow of customer data by integrating customer relationship management (CRM) with ERP. CRM ERP integration gives insight into customer orders, contracts and buying ... Read More

SAP, OpenText broaden partnership with cloud integrations

08 May 2019

SAP reveals deeper cloud partnerships with content management vendor OpenText as both legacy platforms entice long-term clients off on-premises systems and into the SAP cloud. Read More

Liberty Steel forges future growth with Infor

12 Aug 2019

Steelmaker is using cloud-delivered software from Infor to stoke its growth, replacing SAP systems provided by its former parent, Tata Steel Europe Read More

AWS ups the ante to win SAP cloud ERP workloads

10 Oct 2019

New AWS high-memory instances geared for SAP ERP implementations reflect an ongoing push by hyperscalers for these lucrative workloads. But many SAP customers are early in their move to the cloud. Read More

There's more to software as a service than CRM

15 Aug 2008

In the beginning there was customer relationship management (CRM). Read More

Buy the right help desk tools to track and resolve incidents

26 Oct 2018

Help desk management tools help admins manage, track and resolve problems. Learn about the leading products and the reporting, communication and support features they offer. Read More

Buyer's Guide: The companies using social networking in their CRM processes

01 Oct 2011

Customer relationship management (CRM) aims to acquire a greater understanding of the customer and social networking sites can capture and track customer sentiment in real time. Here are five case studies of ... Read More

Teradata sues SAP over Hana for stealing trade secrets

20 Jun 2018

Data warehousing supplier Teradata is suing SAP in a Californian court for stealing trade secrets, copyright infringement and antitrust violations Read More