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Lucidworks CEO talks up ‘data experiences’

15 Feb 2019

Will Hayes discusses Lucidworks’ Asian expansion plans, as well as efforts to help enterprises deliver rich data experiences for employees and customers through AI-augmented search engines Read More

SuiteWorld 2019: The shifting landscape of the manufacturing industry

10 Apr 2019

At SuiteWorld 2019, the managing director of OSL Cutting Technologies told Computer Weekly about the shifting skills needs of the manufacturing industry, the increased importance of data, and the impact this has on... Read More

Zoho CRM Plus gets AI boost, aims to connect departments

16 Nov 2018

Zoho's new CRM release may help bring departments together, but it's unclear if the flood of AI tools and more data sharing will differentiate the vendor in the robust CRM market. Read More

CRM solutions – Essential Guide

04 Aug 2009

Customer Relationship Management (CRM) solutions and CRM products are a particular breed of business software application that allows a company to measure and control all of its contacts with customers. Read More

Putting ERP in the cloud

08 Apr 2010

Companies such as Salesforce.com have made it possible to put customer relationship management (CRM) systems in the cloud, but Read More

BPM market advances around AI, cloud technology

16 Jan 2018

As AI, microservices and other emerging technologies transform the BPM industry, enterprises need to carefully navigate their business processes to the cloud to avoid GRC risks. Read More

Identity management strategy starts with people, not technology

10 Jul 2019

Organizations have the tough job of creating an overarching view of identity inside and out of the company. One thing they should remember? Focus on people rather than technology. Read More

ERP customer relationship management guide

28 Oct 2009

ERP CRM modules can help manufacturers with customer MDM across the enterprise, including sales, marketing and services. Discover the features of CRM software in the ERP customer relationship management guide. Read More

Introduction to SCM CRM integration

17 Dec 2009

While supply chain management (SCM) and customer relationship management (CRM) are not commonly thought of together, these software systems make a powerful team. SCM CRM integration can help manufacturers connect ... Read More

Three steps to successful CRM

14 Apr 2010

To make a success of customer relationship management (CRM) systems CIOs need a clear strategy which builds on the corporate strategy and maps onto future...

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