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Doing analytics the Disney way

26 Apr 2018

The Walt Disney Company’s head of solution integration tells how analytics helps to personalise the customer’s Disney experience, and how tech plays a leading role in The Lion King’s Broadway success Read More

Office 365 security challenges and how to solve them

08 Jul 2019

To understand the Office 365 threat landscape, take stock of the application features and programs available based on the organization's license level of the subscription. Read More

Five ways to save on CRM

26 May 2009

Businesses can boost their existing customer relationship management (CRM) with little or no extra spending by running customer communities. Read More

3 ways the data scientist role benefits CX teams

19 Mar 2019

CX teams don't traditionally include the data scientist role, but adding one can help derive more value from customer data than a CX analyst or canned analytics software can. Read More

Cyber security salaries will rise 7% in 2018, says research

30 Jan 2018

Salaries for increasingly popular technology roles such as cyber security are set to rise over the next year Read More

The Dogs Trust gets its claws into the cloud

24 Feb 2017

Charity Dogs Trust is implementing a cloud-based consent platform to capture and manage supporter preferences and improve engagement Read More

How to fit companion apps into the desktop workflow

17 Nov 2017

Organizations looking for increased work access should look at companion apps, which can integrate mobile flexibility with established desktop infrastructures. Read More

How to create a great customer experience strategy in 6 steps

23 Jul 2019

In today's business landscape, a powerful CX strategy is key to gaining customer loyalty and a competitive advantage. Here's how to deliver a great customer experience. Read More

New Commvault partner incentives aim to deepen alliances

19 Jul 2019

Commvault is looking to differentiate itself from competitors by expanding its channel incentives program and enablement resources; other news from the week. Read More