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Clumio extends support to AWS EBS with $135M funding bump

21 Nov 2019

Clumio plans to use its funds to expand its data protection to data sources including more public clouds, SaaS applications and containers. It's starting with Amazon EBS support. Read More

Businesses move key applications off public cloud to save costs

15 Nov 2019

A new study has shown that while many enterprises are able to keep public cloud costs under control, spending can quickly escalate Read More

British Gas powers customer experience with third-party Salesforce app

24 Oct 2019

Its parent company, Centrica, uses Salesforce to support Hive – now British Gas is using a third-party Salesforce app to improve customer experience Read More

Understanding the anatomy of a UCaaS platform

25 Sep 2019

Organizations looking for cloud UC are migrating to UCaaS. Learn what features make up a UCaaS platform and what extra capabilities vendors may offer. Read More

A Computer Weekly buyer’s guide to customer experience

14 Aug 2017

Customer relationship management is a vital focus for many organisations. In this 13-page buyer’s guide, Computer Weekly looks at co-ordinating data for effective CRM, how to reduce the risk of Salesforce, and what... Read More

London mayor Sadiq Khan opens Salesforce’s Ohana floor

05 Dec 2019

Opening coincides with Salesforce announcing $1.25m funding for education charity Ark and a Pathfinder training programme Read More

5 digital customer experience technologies for a winning strategy

19 Aug 2019

A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey. Read More

Choosing between single- vs. multivendor strategy for CRM

26 Mar 2019

There are two ways to set up a CX tech stack -- either an integrated CRM suite or best-of-breed approach. There are benefits to each model, and the two are compared here. Read More

Develop smart AI in CRM strategies to win and keep customers

05 Jun 2018

Of the three words that comprise customer relationship management, one word binds the other two. As necessity and competition dictate that CRM upgrade itself with artificial intelligence and flights to the ... Read More

Salesforce buys Tableau to add self-service analytics to CRM

10 Jun 2019

Salesforce is set to buy business intelligence data visualisation pioneer Tableau as it seeks to amplify its customer analytics capability Read More