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Choosing between single- vs. multivendor strategy for CRM

26 Mar 2019

There are two ways to set up a CX tech stack -- either an integrated CRM suite or best-of-breed approach. There are benefits to each model, and the two are compared here. Read More

Public sector outsourcing spend plummets

14 May 2019

Private sector outsourcing dominated spending in the UK during the first quarter of 2019 Read More

How machine learning in data centers optimizes operations

22 Jul 2019

Machine learning can help manage your data center more efficiently and address power consumption concerns and hardware maintenance. Today's tools make implementation easy and effective. Read More

A Computer Weekly buyer’s guide to customer experience

14 Aug 2017

Customer relationship management is a vital focus for many organisations. In this 13-page buyer’s guide, Computer Weekly looks at co-ordinating data for effective CRM, how to reduce the risk of Salesforce, and what... Read More

Develop smart AI in CRM strategies to win and keep customers

05 Jun 2018

Of the three words that comprise customer relationship management, one word binds the other two. As necessity and competition dictate that CRM upgrade itself with artificial intelligence and flights to the ... Read More

What to expect from IFS World Conference 2019

12 Aug 2019

The Computer Weekly Developer Network (CWDN) team is extremely partial to baked beans, broiled lobster, New England architecture, Sam Adams beers and ERP systems that boast specific competencies in ... Read More

Executive interview: How Figleaves uncovers a data Eden

04 Sep 2019

Online lingerie business that started out at the height of the dotcom boom is now focused on using advanced analytics to reveal new data insights Read More

An overview of cloud customer relationship management

25 May 2016

Businesses are confident about buying customer relationship management (CRM) software as a cloud-based service. Computer Weekly looks at the main players Read More

CRM Trends 2016: ASEAN

15 Nov 2016

There’s no doubt the future of customer relationship management (CRM) lies in the cloud. Unlike on-premise solutions, cloud allows businesses to easily deploy applications, encourages collaboration and gives staff ... Read More