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British Gas powers customer experience with third-party Salesforce app

24 Oct 2019

Its parent company, Centrica, uses Salesforce to support Hive – now British Gas is using a third-party Salesforce app to improve customer experience Read More

Understanding the anatomy of a UCaaS platform

25 Sep 2019

Organizations looking for cloud UC are migrating to UCaaS. Learn what features make up a UCaaS platform and what extra capabilities vendors may offer. Read More

5 digital customer experience technologies for a winning strategy

19 Aug 2019

A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey. Read More

A Computer Weekly buyer’s guide to customer experience

14 Aug 2017

Customer relationship management is a vital focus for many organisations. In this 13-page buyer’s guide, Computer Weekly looks at co-ordinating data for effective CRM, how to reduce the risk of Salesforce, and what... Read More

Total saves £95,000 a year with Nutanix hyper-converged

24 Oct 2019

Gas and electricity supplier struggled with ageing traditional infrastructure, but moved to hyper-converged for projects that include containers and DevOps deployments Read More

What is the role of a customer success manager?

18 Nov 2019

The customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention, balancing out automated CRM functions. Read More

How Zendesk plans to crack the enterprise market

12 Sep 2019

Zendesk has been courting enterprises by billing itself as a customer experience software company and is leaning on its design smarts to stand out among bigger rivals Read More

Satellite firm SES saves millions with cloud project management tools

07 Nov 2019

Discover how satellite firm SES modernised project management with a cloud-based system from Precursive, based on live data and tailored in its reporting to different managerial roles Read More

Choosing between single- vs. multivendor strategy for CRM

26 Mar 2019

There are two ways to set up a CX tech stack -- either an integrated CRM suite or best-of-breed approach. There are benefits to each model, and the two are compared here. Read More

Salesforce teams up with Alibaba in foray into China

24 Jul 2019

The cloud applications giant is tapping Alibaba’s footprint in e-commerce and cloud in an effort to expand its business in the Greater China region Read More