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How does Salesforce Einstein Language NLP improve productivity?

18 Oct 2018

Salesforce NLP learns in a manner similar to that of the human brain, performing a variety of functions, such as semantic parsing, summarization and more. Read More

With CEM market in sight, SAP must fit in new Qualtrics pieces

16 Nov 2018

One of SAP's top priorities must now be integrating Qualtrics into the ERP giant's product suite, analysts and a customer said. But putting the pieces together may not be easy. Read More

IT Priorities 2018: Where senior IT managers plan to spend their budget

01 Feb 2018

It is the year when IT departments migrate to Windows 10, upgrade to Windows Server 2016, architect microservices and deploy cloud management Read More

Marketing automation tools deliver personalization, customer focus

28 Mar 2019

When buying a marketing automation product, it's important to consider key features, how the tool addresses the organization's size, deployment options, support and pricing. Read More

Bournville College invests in corporate CRM system

31 Aug 2007

Bournville College has deployed a new customer relationship management (CRM) system to manage its relationship with the business community. Read More

6 tips for driving adoption of self-service platforms

30 Jan 2019

Self-service platforms should be visible to customers, emphasized across all channels of communication and well-promoted. These and more tips are discussed here. Read More

Dreamforce 2017: Benioff hails fourth industrial revolution

07 Nov 2017

Salesforce CEO bangs drum for AI-infused cloud CRM as plank in so-called “fourth industrial revolution”, with increased customisation of its software to the fore Read More

Customer sales can hinge on landing the best CRM tool

08 Dec 2015

So you want to enhance and improve your company's customer engagement success rate? The right customer relationship management tool can make the difference. Before selecting the best CRM tool, you'll need to ... Read More

SaaS enterprise financial applications inspire one platform

04 Apr 2019

Single cloud integration platforms are among the options, from simple to complex, for hooking up multiple business processes like HR, CRM and supply chains with SaaS financials. Read More

New Commvault partner incentives aim to deepen alliances

19 Jul 2019

Commvault is looking to differentiate itself from competitors by expanding its channel incentives program and enablement resources; other news from the week. Read More