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Advancements in automation: why AI won’t replace the human touch

01 Aug 2017

This is a guest blog post by Larry Augustin, CEO, Sugar CRM The way we engage with technology is changing constantly and there’s hardly a day that goes by where we don’t hear about Artifical ... Read More

New Commvault partner incentives aim to deepen alliances

19 Jul 2019

Commvault is looking to differentiate itself from competitors by expanding its channel incentives program and enablement resources; other news from the week. Read More

How to create a great customer experience strategy in 6 steps

23 Jul 2019

In today's business landscape, a powerful CX strategy is key to gaining customer loyalty and a competitive advantage. Here's how to deliver a great customer experience. Read More

Portakabin’s biggest-ever IT investment unifies CRM

14 Mar 2017

Modular construction firm is moving to a single source of business information through cloud technology and services Read More

The roots of Oracle's cloud evolution: A 20-year review

11 Sep 2019

Oracle, like other prominent on-premises software vendors, has traced a long path into the cloud. These 10 events over the past 20 years helped lay the foundation. Read More

SAP and Research in Motion unveil CRM app for Blackberry

02 May 2008

SAP and Research In Motion (RIM) have unveiled a mobile customer relationship management (CRM) application for the Blackberry. Read More

New Everbridge CEO talks education, NC4 acquisition

22 Aug 2019

Every company needs to be ready to respond in the event of a crisis. Everbridge's new CEO details why that's important and what a proper platform entails. Read More

Scottish councils take a step closer to shared CRM system

13 Aug 2007

The National Customer Relationship Management (CRM) Project for Scotland has selected Lagan as the preferred supplier for its CRM system. Read More

Three-quarters of European firms to expand CRM projects this year, says Gartner

29 Jan 2009

More than three quarters of European customer relationship management (CRM) users are planning to enhance their investments this year despite the recession,...

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Cannabis CRM replicates dealer-customer relationship

02 Jul 2018

When a big-city medical marijuana business wanted to better serve clients, it opted for cannabis CRM software that tries to replicate the traditional dealer-customer relationship. Read More