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Charities deploy on-demand CRM to improve operations and fund-raising

19 Dec 2008

Two UK charities have deployed on-demand customer relationship management (CRM) systems to improve their operations and fund-raising. Read More

Obama uses Salesforce to connect to US public

16 Jan 2009

With Barack Obama due to take over the US presidency on Tuesday, the President-Elect's team has been using customer relationship management (CRM) to connect...

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Amazon VCC builds on UCaaS benefits via AWS integration

10 Oct 2017

The primary benefit of the immature Amazon Connect service comes from its integration with AWS' suite of tools -- functionality that could cause enterprises to take notice. Read More

What are the implications of the Salesforce acquisition of Demandware?

19 Jul 2016

Buying Demandware has helped Salesforce round out its portfolio in order to offer end-to-end technology for the customer journey, expert Brent Leary explains. Read More

Bring DevOps agility to business with NSX networking and Kubernetes

31 Jul 2017

Even though Kubernetes is the container orchestration gold standard, it needs a little help integrating microservices-based apps into enterprise networks. That's where NSX comes in. Read More

Consumer identity management is the core of real CRM

28 Jul 2016

IAM + CRM is much more than simply IAM for external users, says Ivan Niccolai Read More

Pros and cons of CRM software

05 Jun 2017

Computer Weekly reviews the latest research into the leading customer relationship management and customer experience software providers Read More

Kone brings elevator maintenance online with IBM Watson and Salesforce

18 Apr 2017

Lift manufacturer is using sensors and artificial intelligence to support its maintenance staff Read More

Build a martech stack beginning with CRM, marketing automation and CMS

18 May 2017

There are about 5,000 vendors in the marketing technology space, but you may need only about three for a complete martech stack. Here's how to choose the right ones. Read More

Agony aunt as a service

12 Jul 2018

Impartner’s chief marketing officer Dave R Taylor has some helpful advice for those trying to increase and improve their partner communities Read More