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How to create a great customer experience strategy in 6 steps

23 Jul 2019

In today's business landscape, a powerful CX strategy is key to gaining customer loyalty and a competitive advantage. Here's how to deliver a great customer experience. Read More

Aim for long-term customer identity relationship

30 Oct 2018

Consumer identity management can deliver competitive advantage, but only if businesses follow some golden rules, says KuppingerCole Read More

Higher education and healthcare use specialist CRM in all but name

19 Jul 2017

Customer relationship management software may be targeted at businesses, but the healthcare and higher education industries have redefined it to gain better insight into their users Read More

Five things in tech to watch out for in 2018

04 Jan 2018

Complete this sentence to win a prize for your technology insight: “2018 will be the year of…” Rather like the missing word round in Have I Got News For You, the answers will range from the obvious ... Read More

Lululemon turns to digital transformation to support consumer community

23 Jan 2017

Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem Read More

IT Priorities 2018: ANZ ups ante on cloud services and software

08 Jan 2018

Organisations in Australia and New Zealand are bullish on IT spending, particularly in cloud infrastructure services, cloud applications and all-flash storage arrays Read More

New Everbridge CEO talks education, NC4 acquisition

22 Aug 2019

Every company needs to be ready to respond in the event of a crisis. Everbridge's new CEO details why that's important and what a proper platform entails. Read More

Dynamics 365 joins Azure and Office 365 in Microsoft UK datacentre

04 May 2017

Hosting Dynamics 365 with Azure and Office 365 is part of Microsoft’s big cloud upsell Read More

The roots of Oracle's cloud evolution: A 20-year review

11 Sep 2019

Oracle, like other prominent on-premises software vendors, has traced a long path into the cloud. These 10 events over the past 20 years helped lay the foundation. Read More

Strategize wisely for a legacy application migration to cloud

11 Aug 2017

Not every legacy application is compatible with every cloud service. Know the optimal path for any given application -- it could be the difference between success and failure. Read More