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How SAP is riding on Asia’s growth story

14 Sep 2018

The enterprise software behemoth’s Asia-Pacific business is growing and believes its latest C/4 Hana suite is uniquely geared to the scale of the region Read More

CIO interview: David Ivell, chief technology officer, Good Energy

31 Jul 2018

Renewable energy supplier aims to pioneer change in the sector through innovation, having refocused the organisation with technology as a “driving force” Read More

Anti-social CRM concept gaining traction on Topman site

20 Sep 2011

Social CRM (Customer relationship management) has produced mixed results for retail giant Arcadia after angry consumer complaints against its Top man brand were made public by its social CRM systems. Read More

The C-suite case for hiring a chief customer officer: 5 elements

28 May 2019

Delivering world-class digital customer experiences has become job No. 1 for companies. Nemertes' Robin Gareiss makes the case for putting a chief customer officer in charge. Read More

Using HR service delivery to improve the employee experience

09 Apr 2018

Improving HR service delivery remains one of the top 10 HR technology trends of 2018. HR experts explain why HR service delivery matters and how companies can capitalize on it. Read More

Microsoft Dynamics CRM price cut helps partners in CRM market

29 Oct 2007

Hosting partners can use the cut in Microsoft Dynamics CRM subscription fees to build stronger relationships with clients in the customer relationship management market. Read More

Norway’s tax administration combats economic crime through IT

17 Apr 2018

Authority has updated its IT system to step up the fight against tax evasion Read More

Amazon Go strives to put a stake in the e-commerce market

21 Dec 2016

Amazon is carving out new capabilities in the e-commerce market with its Amazon Go service -- which may have a profound impact on CRM, according to expert Jeff Kaplan. Read More

Storage the favourite use case for public cloud customers

05 Jul 2017

Despite lingering trust issues, storage and backup are key use cases in the public cloud, says Barracuda survey. Meanwhile, Microsoft Azure is Europe’s favourite cloud provider Read More

Essential population health management tools: HIE, CRM, data analytics

06 Apr 2017

With population health management tools, one size does not fit all and that's why it's important to include a mixture of technologies including HIEs, CRM and data analytics. Read More