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IAM a core building block for GDPR compliance

10 Apr 2017

Identity and access management is key to enabling organisations to become compliant with the GDPR, increase security and improve customer relationships, according to a senior analyst at KuppingerCole Read More

Driving change is key barrier in APAC digital transformation

08 Mar 2017

Rallying employees and business partners around digital engagement efforts is just one of the challenges facing companies in the region Read More

Amazon call center service extends AWS tools' reach

30 Mar 2017

A new Amazon call center service represents yet another market for AWS to disrupt, but its real draw could be its integration with existing AWS tools. Read More

Co-ordinating data sources is the key to CRM success

23 May 2017

Next-generation customer relationship management requires a data-first strategy Read More

Virgin Atlantic finds community benefit with Salesforce

25 Oct 2016

Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software Read More

The Graze journey: from pureplay to multi-channel

10 Apr 2017

Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher Read More

Healthcare 3D printing and CRM are what's hot in health IT

06 Jan 2016

As HIMSS16 approaches, new and established technologies such as 3D printing and CRM are making strong headway in health IT, SearchHealthIT reporters say in this HIT Squad podcast. Read More

Pizza Hut Hong Kong rips up traditional CRM rule book

22 Sep 2016

IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Read More

Oracle expands Cloud at Customer, adds 1,000 cloud sales Emea staff

19 Jul 2017

Supplier adds SaaS elements to hybrid cloud service and aims to recruit 1,000 staff in Emea to accelerate cloud business Read More

European cloud adoption continues despite security concerns

04 Jul 2017

Confusion reigns in European firms about security responsibility for cloud-based services, while investment in additional measures highlights ongoing concerns Read More