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Co-ordinating data sources is the key to CRM success

23 May 2017

Next-generation customer relationship management requires a data-first strategy Read More

Healthcare 3D printing and CRM are what's hot in health IT

06 Jan 2016

As HIMSS16 approaches, new and established technologies such as 3D printing and CRM are making strong headway in health IT, SearchHealthIT reporters say in this HIT Squad podcast. Read More

The Graze journey: from pureplay to multi-channel

10 Apr 2017

Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher Read More

Pizza Hut Hong Kong rips up traditional CRM rule book

22 Sep 2016

IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Read More

Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue

07 Nov 2016

$9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications Read More

Oracle expands Cloud at Customer, adds 1,000 cloud sales Emea staff

19 Jul 2017

Supplier adds SaaS elements to hybrid cloud service and aims to recruit 1,000 staff in Emea to accelerate cloud business Read More

Mitel MiCloud: UC as a service product overview

17 Oct 2016

With features such as contact center support and integration with Salesforce, the Mitel MiCloud unified communications system is suitable for small and large organizations. Read More

Amdoc CRM integrates DB/2

17 Jun 2008

Customer relationship management (CRM) firm Amdocs will now embed the IBM DB2 Data Server and the IBM Optim Data Growth system in its CRM platforms to help deliver improved operational performance to users. Read More

European cloud adoption continues despite security concerns

04 Jul 2017

Confusion reigns in European firms about security responsibility for cloud-based services, while investment in additional measures highlights ongoing concerns Read More

Microsoft has no hosted ERP plans, exec says

07 Mar 2008

Hosted enterprise resource planning (ERP) software is not in Microsoft's future, according to one exec. Microsoft offers hosted customer relationship management (CRM) software through its Dynamics ... Read More