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An overview of cloud customer relationship management

25 May 2016

Businesses are confident about buying customer relationship management (CRM) software as a cloud-based service. Computer Weekly looks at the main players Read More

Salesforce teams up with Alibaba in foray into China

24 Jul 2019

The cloud applications giant is tapping Alibaba’s footprint in e-commerce and cloud in an effort to expand its business in the Greater China region Read More

How Zendesk plans to crack the enterprise market

12 Sep 2019

Zendesk has been courting enterprises by billing itself as a customer experience software company and is leaning on its design smarts to stand out among bigger rivals Read More

Total saves £95,000 a year with Nutanix hyper-converged

24 Oct 2019

Gas and electricity supplier struggled with ageing traditional infrastructure, but moved to hyper-converged for projects that include containers and DevOps deployments Read More

What is the role of a customer success manager?

18 Nov 2019

The customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention, balancing out automated CRM functions. Read More

Public sector outsourcing spend plummets

14 May 2019

Private sector outsourcing dominated spending in the UK during the first quarter of 2019 Read More

Satellite firm SES saves millions with cloud project management tools

07 Nov 2019

Discover how satellite firm SES modernised project management with a cloud-based system from Precursive, based on live data and tailored in its reporting to different managerial roles Read More

CRM Trends 2016: ASEAN

15 Nov 2016

There’s no doubt the future of customer relationship management (CRM) lies in the cloud. Unlike on-premise solutions, cloud allows businesses to easily deploy applications, encourages collaboration and gives staff ... Read More

How machine learning in data centers optimizes operations

22 Jul 2019

Machine learning can help manage your data center more efficiently and address power consumption concerns and hardware maintenance. Today's tools make implementation easy and effective. Read More

Do you use cloud storage for these use cases yet?

17 Jan 2020

We look at the use cases most suited to a quick transition to the cloud: backup, archiving, disaster recovery, file storage and cloud bursting – cloud storage’s low-hanging fruit Read More