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An overview of cloud customer relationship management

25 May 2016

Businesses are confident about buying customer relationship management (CRM) software as a cloud-based service. Computer Weekly looks at the main players Read More

CRM Trends 2016: ASEAN

15 Nov 2016

There’s no doubt the future of customer relationship management (CRM) lies in the cloud. Unlike on-premise solutions, cloud allows businesses to easily deploy applications, encourages collaboration and gives staff ... Read More

What to expect from IFS World Conference 2019

12 Aug 2019

The Computer Weekly Developer Network (CWDN) team is extremely partial to baked beans, broiled lobster, New England architecture, Sam Adams beers and ERP systems that boast specific competencies in ... Read More

Executive interview: How Figleaves uncovers a data Eden

04 Sep 2019

Online lingerie business that started out at the height of the dot com boom is now focused on using advanced analytics to reveal new data insights Read More

Ensure a good customer experience with CEM software

28 Mar 2019

CEM software helps companies track, measure and manage the customer experience. Read on to learn just how it differs from CRM software and what a good CEM system should include. Read More

8x8 X Series integrates with Slack, Microsoft Dynamics

08 Feb 2019

8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud. Read More

5 unusual ways to use AI in content management

11 Apr 2019

AI offers great opportunity for enhancing enterprise content management. Here are some more unusual use cases for AI that businesses should also consider. Read More

New Salesforce Health Cloud tools help life sciences close customer gap

06 Nov 2019

Salesforce rolled out new features for Health Cloud focused primarily on the life sciences. The goal is to help those kinds of companies get closer to their customers. Read More

Gartner: Cost of customer relationship management set to fall 25% due to price war

12 Jan 2015

The cost of customer relationship management (CRM) software is set to drop by 25%, according to the latest forecast from Gartner Read More