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How Halfords is using tech to rev up its customer service

23 Dec 2019

Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead Read More

What to expect from IFS World Conference 2019

12 Aug 2019

The Computer Weekly Developer Network (CWDN) team is extremely partial to baked beans, broiled lobster, New England architecture, Sam Adams beers and ERP systems that boast specific competencies in ... Read More

How to get value from customer insights data

19 Dec 2019

Gathering and acting on customer insights can make the difference between a successful and struggling business. Here's how businesses can use it to their advantage. Read More

Get Quotes: Customer Relationship Management (CRM) Software

29 Apr 2009

With the right CRM software managing customer relations doesn’t have to be a minefield. To help you make the right decision, download our free guide to CRM software. Or if you already know what your CRM software ... Read More

Compare the top 10 customer data platform software products

23 Dec 2019

CDPs can provide a distinct competitive advantage, but selecting a product can be tricky. Learn about the top platforms on the market, including major features and pros and cons. Read More

8x8 X Series integrates with Slack, Microsoft Dynamics

08 Feb 2019

8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud. Read More

CRM critical to digital transformation in India

26 Mar 2014

Indian businesses integrate customer relationship management (CRM) investments with digital initiatives as customer interaction expands rapidly Read More

Ensure a good customer experience with CEM software

28 Mar 2019

CEM software helps companies track, measure and manage the customer experience. Read on to learn just how it differs from CRM software and what a good CEM system should include. Read More

How ServiceNow is empowering Asia’s mobile workforce

25 Nov 2019

ServiceNow’s newly minted managing director in Asia talks up the company’s sweet spots and traction in the region, and what it’s doing to abstract away workflow complexities for mobile workers Read More