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New Salesforce Health Cloud tools help life sciences close customer gap

06 Nov 2019

Salesforce rolled out new features for Health Cloud focused primarily on the life sciences. The goal is to help those kinds of companies get closer to their customers. Read More

Zendesk Sell apps marketplace extends Sunshine CRM platform

03 Oct 2019

Zendesk's Sunshine CRM gets an apps marketplace built on its Sell sales force automation platform, adapted from the 2018 acquisition of FutureSimple's Base. Read More

5 must-read CX trends uncovered at Adobe Summit

03 Apr 2019

As CRM, customer service, marketing and e-commerce morph into customer experience, Adobe speakers, partners and users pinpoint five trends in CX to watch develop in the next two years. Read More

Upland Software extends its portfolio with CRO tool Altify

11 Nov 2019

Features offered by Altify include analytics with Salesforce Einstein and Tableau, relationship map visualizations and integrations with applications in the CRO tool ecosystem. Read More

Get Quotes: Customer Relationship Management (CRM) Software

29 Apr 2009

With the right CRM software managing customer relations doesn’t have to be a minefield. To help you make the right decision, download our free guide to CRM software. Or if you already know what your CRM software ... Read More

CRM critical to digital transformation in India

26 Mar 2014

Indian businesses integrate customer relationship management (CRM) investments with digital initiatives as customer interaction expands rapidly Read More

Gant uses Cegid to streamline functions across all markets

31 May 2019

As retailer Gant begins to mirror its core operations across all of the countries it operates in, global IT manager Ricky Dematagollage explains what part Cegid will play in the process Read More

Salesforce aims beyond CRM as a platform for developers and analytics

15 Oct 2014

Salesforce.com has become more than a cloud-based customer relationship management (CRM) system, says CEO Marc Benioff Read More

Domain-specific BI vendors gain foothold with expertise

30 Aug 2019

While leading BI vendors target large audiences with their analytics tools, many other companies target a single specialized industry and use their expertise to best serve users. Read More

StepChange uses Pegasystems to power digital efficiency drive

15 Mar 2019

Charity StepChange, which helps people manage debt problems, has developed a modern IT system to help double the number of people it can support Read More