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Where Next for CRM?

01 Jun 2015

Customer relationship management (CRM) still leaves a lot to be desired. Many users avoid it - the user experience does not often provide sufficient perceived added value for the work put in. Maybe ... Read More

Identify the best RPA tools using these points of consideration

05 Jun 2019

A successful RPA implementation depends on selecting the proper tool. Learn about the different capabilities and other points of consideration when looking at the options. Read More

Discover the leading platform vendors enabling CX management

16 May 2019

Take a look at these in-depth roundups that detail the leading products that help companies manage their customer experience as well as their notable features and buying options. Read More

SAP buys e-commerce company Hybris to move into CRM market

06 Jun 2013

SAP is moving into the CRM market with its purchase of Hybris, a Swiss customer relationship management (CRM) supplier Read More

Eight tips to lead your prospect from discovery to purchase

20 Feb 2019

With stronger competition than ever, it can be difficult for the channel to help their teams succeed in their sales proposals – here are eight tips to help you on your way Read More

SAP Customer Experience Live 2018: SAP steps up C/4 Hana efforts

10 Oct 2018

SAP has used its Customer Experience Live conference in Barcelona to flesh out its C/4 Hana offer Read More

Exploring UCaaS: The main benefits for enterprises

28 Jun 2019

Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control Read More

How to remove the paper trail

10 Apr 2019

The speed with which a contract is signed is often the rate-determining step in a digitally enabled business process Read More

Slack acquires Astro for email AI interoperability

28 Sep 2018

In UC news, Slack acquires AI-powered email platform Astro, while CounterPath launches a team collaboration platform for SMBs. Read More

UCaaS market for next-generation features APIs, AI, more

29 Aug 2018

The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration. Read More