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5 unusual ways to use AI in content management

11 Apr 2019

AI offers great opportunity for enhancing enterprise content management. Here are some more unusual use cases for AI that businesses should also consider. Read More

How ServiceNow is empowering Asia’s mobile workforce

25 Nov 2019

ServiceNow’s newly minted managing director in Asia talks up the company’s sweet spots and traction in the region, and what it’s doing to abstract away workflow complexities for mobile workers Read More

CRM vs. ERP: Understand differences and CRM choices

11 Nov 2019

As vendors' offerings of ERP suites and CRM standalone modules get more complex, it can be helpful to learn -- or review -- the basics. Here's a look at the ERP-CRM relationship. Read More

Salesforce aims beyond CRM as a platform for developers and analytics

15 Oct 2014

Salesforce.com has become more than a cloud-based customer relationship management (CRM) system, says CEO Marc Benioff Read More

Low-code maturity boosts efficiency and helps user acceptance

18 Nov 2019

Low-code development is finding new maturity in enterprise application development, and organisations of all kinds are taking advantage of the trends Read More

Executive interview: How Figleaves uncovers a data Eden

04 Sep 2019

Online lingerie business that started out at the height of the dot com boom is now focused on using advanced analytics to reveal new data insights Read More

5 must-read CX trends uncovered at Adobe Summit

03 Apr 2019

As CRM, customer service, marketing and e-commerce morph into customer experience, Adobe speakers, partners and users pinpoint five trends in CX to watch develop in the next two years. Read More

6 ideas to consider before making a C/4HANA SAP cloud migration

24 Jan 2020

Moving to SAP's C/4HANA platform may lead to improved CX. However, companies should make some considerations before starting an on-premises to SAP cloud migration. Read More

New Salesforce Health Cloud tools help life sciences close customer gap

06 Nov 2019

Salesforce rolled out new features for Health Cloud focused primarily on the life sciences. The goal is to help those kinds of companies get closer to their customers. Read More

5 common call center terms to know

22 Jan 2020

Businesses interact with customers in a variety of ways, including via phone calls and chatbots. Here are some call center terms that define these interactions. Read More