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Customer relationship management vs business relationship management

08 Oct 2012

Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Read More

Slack acquires Astro for email AI interoperability

28 Sep 2018

In UC news, Slack acquires AI-powered email platform Astro, while CounterPath launches a team collaboration platform for SMBs. Read More

UCaaS market for next-generation features APIs, AI, more

29 Aug 2018

The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration. Read More

How to remove the paper trail

10 Apr 2019

The speed with which a contract is signed is often the rate-determining step in a digitally enabled business process Read More

Exploring UCaaS: The main benefits for enterprises

28 Jun 2019

Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control Read More

Microsoft dominates SaaS thanks to collaboration software

22 Aug 2018

Microsoft’s software-as-a-service business is growing at 45% a year, well ahead of the rest of the market, reports Synergy Research Group Read More

Consumer rights champion Which? begins digital journey

25 Oct 2018

Consumer rights organisation has always had a subscription business, but is now transforming into a digital one through cloud computing Read More

Gartner: Big data will transform customer relationship management technology

21 May 2013

CIOs need to start thinking how to integrate big data into their customer relationship management (CRM) systems, says technology analyst Read More

Infor launches new CRM mobile app for CloudSuite

01 May 2019

Meeting mobile needs is key for Infor, which just released its Infor CloudSuite CRM Mobile application for iOS users. The app will provide access to important information on the go. Read More

3 benefits of UCaaS in the workplace

16 May 2019

Businesses can take advantage of some significant benefits of UCaaS, including improved company agility, employee productivity and cost control. Read More