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Compare offerings from 8 leading cloud and hybrid VoIP vendors

28 Feb 2019

Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Read More

Checking all the boxes: What to look for in an ECM platform

03 Dec 2018

Before deciding on an ECM platform, create a list of must-have features the ECM applications must offer. What's a must-have feature? It all depends on specific business needs. Read More

Gartner: Big data will transform customer relationship management technology

21 May 2013

CIOs need to start thinking how to integrate big data into their customer relationship management (CRM) systems, says technology analyst Read More

Mitel targets enterprises with MiCloud Engage contact center

23 Aug 2018

MiCloud Engage, an over-the-top cloud contact center, could help Mitel better compete with Avaya and Cisco in the enterprise market. Read More

Pegasystems Customer Empathy Advisor AI tool gauges ethics

04 Jun 2019

Pegasystems' new empathy AI tool aims to help users make more ethical business decisions by gauging the empathy level of human and digital customer service agents. Read More

Open source low-code platforms extend app dev capabilities

31 Aug 2018

Enterprises want their apps to go to market as fast as possible. Low-code platforms accelerate development processes, and with open source, these platforms are more customizable. Read More

Pete Stiglich

Clarity Solution Group

Pete Stiglich is the principal for the Clarity Solution Group with over 20 years of IT experience in the fields of data modeling, data warehousing, business intelligence, metadata management, data integration, customer relationship management (CRM), customer data integration (CDI), database design and administration, data quality and transaction processing.Read More

Zendesk bundles customer support services as cloud contact center

17 May 2018

Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers. Read More

The differences between CRM vs. CX strategy

03 Jan 2019

CRM and CX seem very similar, but examining the principles of each shows emerging CX approaches focus on customer retention. We compare and contrast the two. Read More

L'Oréal boosts candidate experience with recruitment chatbots

04 Oct 2018

L'Oréal deployed chatbots to help its 145 recruiters process some 2 million applications annually. It also put to rest concerns that automation might replace recruiters. Read More