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IT Priorities 2019: What projects are IT professionals spending their budgets on?

05 Mar 2019

The Computer Weekly/TechTarget IT Priorities 2019 survey finds that cloud maturity, security and automation are among the hot areas for spending Read More

Checking all the boxes: What to look for in an ECM platform

03 Dec 2018

Before deciding on an ECM platform, create a list of must-have features the ECM applications must offer. What's a must-have feature? It all depends on specific business needs. Read More

Mobile CRM software seems like a no-brainer; but is it?

10 Jun 2014

Mobile customer relationship management software can benefit a variety of workers and industries. So, why is mobile CRM slow to take off? Read More

Compare offerings from 8 leading cloud and hybrid VoIP vendors

28 Feb 2019

Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Read More

Mitel targets enterprises with MiCloud Engage contact center

23 Aug 2018

MiCloud Engage, an over-the-top cloud contact center, could help Mitel better compete with Avaya and Cisco in the enterprise market. Read More

Gartner: Deriving value from Big Data for CRM

30 Jul 2014

Big data presents many CRM opportunities, but to be effective and derive business value, customer insights generated by well-managed and analysed big data must be put into action. During the next few years, ... Read More

Zendesk bundles customer support services as cloud contact center

17 May 2018

Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers. Read More

Open source low-code platforms extend app dev capabilities

31 Aug 2018

Enterprises want their apps to go to market as fast as possible. Low-code platforms accelerate development processes, and with open source, these platforms are more customizable. Read More

Open source CRM with "CRM gamification"

11 May 2012

A new open source Customer Relationship Management (CRM) solution with built in "CRM gamification" techniques has surfaced this month in beta version release form. Read More

SAP's McDermott joins ServiceNow to push enterprise growth

23 Oct 2019

SAP's Bill McDermott will take over as ServiceNow CEO, replacing John Donahoe, in a move that analysts say could take the fast-growing ITSM vendor in new product directions. Read More