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Gartner: Deriving value from Big Data for CRM

30 Jul 2014

Big data presents many CRM opportunities, but to be effective and derive business value, customer insights generated by well-managed and analysed big data must be put into action. During the next few years, ... Read More

On-premises contact center technology on the decline

30 May 2018

On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic ... Read More

3 Hong Kong gears up for 5G with “epic” transformation

31 Jul 2018

The Hong Kong telco is putting in an advanced technical architecture that will streamline and automate internal processes and IT as it prepares for the 5G era Read More

Report: Patient relationship management could curb readmissions

04 Apr 2018

A new report from Chilmark Research points to future gains for patient relationship management software, potentially in the tricky area of decreasing 30-day patient readmissions. Read More

SAP Q2 2018: Cloud revenue shows momentum, 600 more S/4 customers

19 Jul 2018

SAP’s second-quarter results show cloud revenue now at one-fifth of total, indicating momentum. S/4 Hana customers now number 8,900 Read More

Open source CRM with "CRM gamification"

11 May 2012

A new open source Customer Relationship Management (CRM) solution with built in "CRM gamification" techniques has surfaced this month in beta version release form. Read More

Dreamforce 18: Benioff calls for ‘inclusive capitalism’

26 Sep 2018

At Dreamforce 2018 in San Francisco, Salesforce founder and co-CEO Marc Benioff argued for what he called “inclusive capitalism” and urged the technology industry to set the highest possible ethical standards Read More

Impartner PRM integrates with Microsoft Dynamics 365 for sales

02 May 2019

Impartner's collaboration with Microsoft delivers Impartner PRM for Microsoft Dynamics 365, a PRM sales software that gives users immediate access to direct and indirect sales data. Read More

Our rebrand: Customer experience strategy, platforms, best practices

05 Mar 2019

Customer experience strategy blurs lines between sales and marketing automation, customer service and e-commerce as they come together on next-generation customer experience platforms. Read More

Do customer-managed relationships play a role in CRM strategy?

29 Jun 2007

Should customer-managed relationships be part of a CRM strategy? Read Don Pepper's advice here. Read More