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Five customer experience management lessons learned from ‘Breaking Bad’

sponsored by SearchCRM Published: 25 Nov 2013 eGuide

Access this expert e-guide to learn more about customer experience management through the experiences of fictional character Walter White from the popular television series "Breaking Bad." Read on to learn how ...

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Social media listening pulls direct opinion, focus groups get personal

sponsored by SearchCRM Published: 22 Nov 2013 eGuide

This expert e-guide examines how your organization can use social media to gain customer insights, as well as the value that older information-gathering methods still bring to the table. Also inside, uncover best ...

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Small businesses compete in e-commerce with same day shipping

sponsored by SearchCRM Published: 22 Nov 2013 eGuide

Access this expert e-guide to uncover a solution to customer demand for same-day-shipping and how CRM has changed the entire customer experience.

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From Disney to dishwashers: Digital CRM to change customer experience

sponsored by SearchCRM Published: 22 Nov 2013 eGuide

Access this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.

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Best Practices in Customer Experience Management

sponsored by SearchCRM Published: 19 Nov 2013 eGuide

This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.

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Engaging Customers: New Lessons around Customer Behavior

sponsored by SearchCRM Published: 19 Nov 2013 eGuide

This expert e-guide counts down five customer experience management (CEM) practices that drive success. Also inside, learn how one organization executed an effective mobile CEM strategy. Read on to learn more.

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Guide to Customer Experience Management Best Practices, Technologies Reader

sponsored by SearchCRM Published: 18 Oct 2013 eGuide

This guide consists of articles that shed light on the new technologies shaping CEM today and offers advice on strategies and best practices organizations can use to optimize customer relations, increase profit and...

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Managing and Optimizing the Call Center

sponsored by SearchCRM Published: 24 Sep 2013 eGuide

In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech ...

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CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions

sponsored by SearchCRM Published: 17 Sep 2013 eGuide

CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an ...

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3-2-1 Contact: The Call Center in a Multichannel World

sponsored by SearchCRM Published: 28 Aug 2013 eGuide

There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the...

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