48 Results for:Customer Experience and Salesforce

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Buyer's Guide: Customer Experience Management

sponsored by ComputerWeekly.com Published: 09 Jun 2015 eBook

In this 13-page buyer's guide, ComputerWeekly looks at the challenge facing organizations in delivering an online experience to customers that goes far beyond just a website. Additionally, explore critical actions ...

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Modernizing Customer Experience with Live Experience Cloud

sponsored by Oracle Published: 06 Nov 2018 Video

As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt. As customers are increasingly on mobile devices and expect frictionless, ...

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Converting The Customer Experience Into Revenue

sponsored by West UC Published: 21 Mar 2017 Research Content

Good customer service means good business. In this research report, learn about the customer experience considerations at each stage of the buying cycle, from the moment consumers first become aware of your ...

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Measuring, Monitoring and Improving Customer Experience

sponsored by SearchCRM Published: 01 Sep 2012 eGuide

Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult....

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Zendesk Customer Experience Guide

sponsored by Zendesk Published: 29 Oct 2018 Resource

Companies used to model their customer service around a funnel and thought of their customer service processes as a very linear progression. However, today customer service is far more complicated and unpredictable...

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Improving Customer Experience With Interactive Visuals

sponsored by AVI-SPL Published: 02 Oct 2018 White Paper

More companies are using dynamic content to engage and inform customers through memorable visual experience. Download this white paper to learn how you can deliver a better customer experience with technology that ...

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How Companies Transform Their Customer Experience in the Age of the Customer

sponsored by Zendesk Published: 31 Oct 2018 Case Study

Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that ...

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Transforming the Digital Customer Experience

sponsored by 24/7 Customer Inc Published: 31 Dec 2017 Resource

There are several myths about what exactly a digital transformation means for customer experience, such as whether it's an added cost of doing business. It's time for you to sort out fact from fiction.

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How to Be a Customer Experience Leader

sponsored by West UC Published: 03 Oct 2017 White Paper

According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to...

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Best Practices in Customer Experience Management

sponsored by SearchCRM Published: 19 Nov 2013 eGuide

This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.

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