37 Results for:Customer Experience and Salesforce

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Buyer's Guide: Customer Experience Management

sponsored by ComputerWeekly.com Published: 09 Jun 2015 eBook

In this 13-page buyer's guide, ComputerWeekly looks at the challenge facing organizations in delivering an online experience to customers that goes far beyond just a website. Additionally, explore critical actions ...

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Converting The Customer Experience Into Revenue

sponsored by West UC Published: 21 Mar 2017 Research Content

Good customer service means good business. In this research report, learn about the customer experience considerations at each stage of the buying cycle, from the moment consumers first become aware of your ...

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Measuring, Monitoring and Improving Customer Experience

sponsored by SearchCRM Published: 01 Sep 2012 eGuide

Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult....

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Customer Experience 2019: What's Hot and What's Not?

sponsored by British Telecommunications PLC Published: 18 Jan 2019 White Paper

The next 12 months are going to be turbulent for businesses looking to improve their overall CX, according to Dr. Nicola Millard, head of customer insight and futures at British Telecommunications. Download this ...

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The New Engagement Experience: Exceptional Experiences for Employees and Customers

sponsored by 8x8, Inc. Published: 01 Feb 2019 White Paper

How can you digitize and compete on customer experience? Transforming your communications to enable more intelligent interactions is a good place to start. Download this white paper to learn about modern ...

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How to Be a Customer Experience Leader

sponsored by West UC Published: 03 Oct 2017 White Paper

According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to...

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Best Practices in Customer Experience Management

sponsored by SearchCRM Published: 19 Nov 2013 eGuide

This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.

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How to Make Every Survey a Top Customer Experience

sponsored by Concentrix Published: 30 Nov 2018 White Paper

Read this white paper to learn the 4 elements of a brand-building survey program. When you put these 4 pieces in place, your surveys can become powerful experiences that deepen – rather than damage – your ...

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Modern Data Analytics and the Customer: Leveraging Data to Drive Customer Experience Innovations

sponsored by Avtex Published: 31 Dec 2017 White Paper

In the digital economy, data is invaluable to organizations. Data is used to develop new product or service offerings, make investments, plan go-to-market strategies, and more. Read this white paper to learn how to...

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The Road to Transforming the Customer Service Experience

sponsored by ServiceNow Published: 20 Feb 2019 White Paper

According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of...

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