30 Results for:Customer engagement

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CW Buyer's Guide: Customer Relations (CRM)

sponsored by ComputerWeekly.com Published: 05 Oct 2011 Essential Guide

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

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CRM Evolves Towards Digital Customer Engagement

sponsored by ComputerWeekly.com Published: 23 Oct 2017 eGuide

This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.

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Deloitte Tech Trends 2017

sponsored by ComputerWeekly.com Published: 20 Apr 2017 Research Content

Deloitte's annual Tech Trends report identifies the critical developments that are likely to disrupt UK and global businesses in the next 18 to 24 months

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Connect With the Next Generation Customer

sponsored by Mitel Networks Limited Published: 31 Dec 2018 eBook

How do you develop an effective contact center? Download this e-book to learn about the top 5 trends all leading contact centers are using to improve customer experience (CX) and drive engagement across multiple ...

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Marketing strategies to improve customer understanding

sponsored by SearchCRM Published: 19 Jun 2012 eGuide

In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best ...

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Fixing the cracks: Reinventing loyalty programs for the digital age

sponsored by ComputerWeekly.com Published: 24 Sep 2015 Essential Guide

This global report by Capgemini Consulting reveals that loyalty programmes have not evolved with the digital age and are failing to engage consumers. It also offers strategies to improve customer engagement.

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CW buyer's guide: The business advantages of big data

sponsored by ComputerWeekly.com Published: 16 Nov 2012 Essential Guide

Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly.

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Guide to using social media for customer support

sponsored by ComputerWeekly.com Published: 25 Feb 2011 White Paper

Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social ...

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Focus: Artificial intelligence in the enterprise

sponsored by ComputerWeekly.com Published: 02 Nov 2016 eGuide

This special report gives IT leaders a guide to the latest thinking in AI and machine learning, and looks at how these technologies could help in areas such as security, mobile, customer engagement - and even ...

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Digital Transformation 2.0: New Technologies, New Opportunities

sponsored by Comcast Business Published: 08 Nov 2018 White Paper

As your organization moves towards digital transformation, learn which requirements your network needs to ensure employees can work anytime, anywhere, with no impact on productivity.

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