38 Results for:Customer engagement

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Marketing strategies to improve customer understanding

sponsored by SearchCRM Published: 19 Jun 2012 eGuide

In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best ...

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CW Buyer's Guide: Customer Relations (CRM)

sponsored by ComputerWeekly.com Published: 05 Oct 2011 Essential Guide

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

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CW buyer's guide: The business advantages of big data

sponsored by ComputerWeekly.com Published: 16 Nov 2012 Essential Guide

Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly.

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Guide to using social media for customer support

sponsored by ComputerWeekly.com Published: 25 Feb 2011 White Paper

Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social ...

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Best Practices in Customer Experience Management

sponsored by SearchCRM Published: 19 Nov 2013 eGuide

This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.

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Focus: Artificial intelligence in the enterprise

sponsored by ComputerWeekly.com Published: 02 Nov 2016 eGuide

This special report gives IT leaders a guide to the latest thinking in AI and machine learning, and looks at how these technologies could help in areas such as security, mobile, customer engagement - and even ...

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The Right SD-WAN Delivers Risk-Free, Reliable Multi-Cloud Migration

sponsored by Oracle and Talari Networks Published: 17 Jul 2019 White Paper

Download this research report to learn why status-quo MPLS networks are no longer enough, and how SD-WAN can help you adapt to the changing demands on the enterprise.

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The Appian Intelligent Contact Center

sponsored by Appian Published: 04 Nov 2019 Webcast

Watch this webinar to learn how leading organizations are transforming their CX with a unified customer view, universal agents, and seamless customer engagement to deliver the CX modern customers expect.

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Deloitte Tech Trends 2017

sponsored by ComputerWeekly.com Published: 20 Apr 2017 Research Content

Deloitte's annual Tech Trends report identifies the critical developments that are likely to disrupt UK and global businesses in the next 18 to 24 months

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CRM Evolves Towards Digital Customer Engagement

sponsored by ComputerWeekly.com Published: 23 Oct 2017 eGuide

This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.

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