12 Results for:Customer engagement

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The Future of Customer Engagement

sponsored by LogMeIn, Inc. Published: 14 Feb 2019 White Paper

In this white paper, learn about a digital customer engagement system that can help you deliver exceptional customer experiences across any channel or device.

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Digitizing Communications for Better Customer Engagement

sponsored by Concentrix Published: 04 Feb 2019 White Paper

When it comes to customer engagement, you should be able to proactively notify customers, via messaging, text, email, or blended communication channels— and do so in a personalized way. Learn how you can start ...

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Engaging Customers: New Lessons around Customer Behavior

sponsored by SearchCRM Published: 19 Nov 2013 eGuide

This expert e-guide counts down five customer experience management (CEM) practices that drive success. Also inside, learn how one organization executed an effective mobile CEM strategy. Read on to learn more.

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Customer Engagement – The Road to 2020

sponsored by West IP Communications Published: 29 Jun 2018 White Paper

This resource presents survey findings on consumer preferences and offers recommendations for contact center managers to close the gap between digital technology and customer engagement.

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The New Reality for Customer Engagement

sponsored by Appian Published: 31 Dec 2018 Webcast

If your customer engagement center is perceived internally as a point of cost and not profit, then it's time for a change, and that doesn't mean just chat bots. Watch this webinar presented by Forrester for a ...

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Maximize Customer Engagement for Maximum Revenue Growth

sponsored by LogMeIn, Inc. Published: 12 Feb 2019 White Paper

There is a direct correlation between quality customer engagement and support, and quantifiable business outcomes. However, most organizations have not evolved their customer engagement strategy for today's digital...

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From Insights to Engagement: Transform Your Customer Relationships with Data

sponsored by Marketo Published: 12 Sep 2018 Resource

Inside, learn why marketers struggle to see a step-by-step path forward for meeting customers' expectations, and find out how and why you can use customer data to improve engagement.

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Use WCM to engage and retain customers

sponsored by TechTarget Published: 02 Nov 2015 Resource

Effective customer experience management considers WCM just one element in a broad foundation for business success. Complete our brief CEM survey for complimentary access to our resource, Rethinking WCM to Engage ...

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CRM Evolves Towards Digital Customer Engagement

sponsored by ComputerWeekly.com Published: 23 Oct 2017 eGuide

This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.

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New Customer Engagement Technologies: AI Chatbots and Social Media

sponsored by TechTarget Published: 04 Dec 2018 Resource

The rise of personalization, AI chatbot technologies, and social media are changing the way companies connect and engage with their customers. To see what these companies are doing and to claim this free guide, ...

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