5,826 Results for:Customer experience management strategy

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Transforming the Digital Customer Experience

sponsored by 24/7 Customer Inc Published: 31 Dec 2017 Resource

There are several myths about what exactly a digital transformation means for customer experience, such as whether it's an added cost of doing business. It's time for you to sort out fact from fiction.

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A Unified, Smart Omnichannel Customer Experience

sponsored by 24/7 Customer Inc Published: 31 Jan 2018 White Paper

Tap into this resource to learn how your business can use AI and machine learning to understand consumer intent and create a unified omnichannel customer experience.

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Solution Spotlight: Creating a Strong Customer Experience Management Strategy

sponsored by SearchCRM Published: 05 Dec 2012 eGuide

In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same...

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Best Practices in Customer Experience Management

sponsored by SearchCRM Published: 19 Nov 2013 eGuide

This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.

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Buyer's Guide: Customer Experience Management

sponsored by ComputerWeekly.com Published: 09 Jun 2015 eBook

In this 13-page buyer's guide, ComputerWeekly looks at the challenge facing organizations in delivering an online experience to customers that goes far beyond just a website. Additionally, explore critical actions ...

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How to Choose the Best Content Management System for Customer Experience

sponsored by Sitecore Published: 09 Nov 2017 White Paper

Explore how companies are embracing the discipline of customer experience management, and investing in the digital transformation that enables it.

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Using AI to Boost Digital Customer Engagement

sponsored by 24/7 Customer Inc Published: 30 Nov 2017 White Paper

Discover how to use artificial intelligence to accurately predict a caller's intent and create a personalized, simplified resolution.

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Solution Spotlight: The Role of a Chief Customer Officer in Leading Customer Experience Management

sponsored by SearchCRM Published: 18 Feb 2013 eGuide

Access this exclusive resource to find out about the value of a chief customer resource officer. Read on to learn more about their duties and responsibilities and how they can help you organization refocus on the ...

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Bridge the Gap Between Workplace Services and Customer Experience Management

sponsored by Vonage Published: 30 Aug 2017 Resource

In today's world, the customer reigns supreme. So it's no surprise that so much emphasis is placed on CX; what is surprising is how little attention is placed on workplace services in turn. Learn why an even ...

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Everything you Should Know about Chatbots for Customer Engagement

sponsored by 24/7 Customer Inc Published: 31 Dec 2017 eBook

In this e-book, learn about the true capabilities of chatbots and the role they can play in your CRM strategy. Plus, explore the differences between simple vs. intelligent chatbots, the pros and cons of building ...

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