5 Results for:Customer experience management strategy

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Solution Spotlight: Creating a Strong Customer Experience Management Strategy

sponsored by SearchCRM Published: 05 Dec 2012 eGuide

In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same...

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Five customer experience management lessons learned from ‘Breaking Bad’

sponsored by SearchCRM Published: 25 Nov 2013 eGuide

Access this expert e-guide to learn more about customer experience management through the experiences of fictional character Walter White from the popular television series "Breaking Bad." Read on to learn how ...

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Improve Your Customer Experience with Modernized Field Service Management

sponsored by ServiceNow Published: 31 Dec 2018 eBook

In this e-book, discover how to transform your field service management strategy to a customer service success. Learn how to deliver an effortless, personalized experience to your customers, and uncover 6 field ...

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Guide to Customer Experience Management Best Practices, Technologies Reader

sponsored by SearchCRM Published: 18 Oct 2013 eGuide

This guide consists of articles that shed light on the new technologies shaping CEM today and offers advice on strategies and best practices organizations can use to optimize customer relations, increase profit and...

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Solution Spotlight: The Role of a Chief Customer Officer in Leading Customer Experience Management

sponsored by SearchCRM Published: 18 Feb 2013 eGuide

Access this exclusive resource to find out about the value of a chief customer resource officer. Read on to learn more about their duties and responsibilities and how they can help you organization refocus on the ...

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