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Driving Radical Customer Service Innovation

sponsored by ServiceNow Published: 15 Oct 2018 eBook

Customer service has changed in recent years. Customers can voice their opinions easily over the internet, have more options, can leave vendors more easily and are demanding high-level customer service. Read this ...

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Leveraging Technology to Meet Evolving Customer Expectations

sponsored by Avtex Published: 17 Oct 2018 Resource

There are more ways to interact with customers than ever before, and new methods are surely on their way. This includes chatbot, AI and IoT devices. How well do you understand how to use these to best serve your ...

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The Road to Transforming the Customer Service Experience

sponsored by ServiceNow Published: 20 Feb 2019 White Paper

According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of...

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Digitally Transform Customer Service Management

sponsored by ServiceNow Published: 31 Dec 2018 eBook

Choosing the right customer service platform can be complex, which is why ServiceNow looped together 5 best practices to help you make the right decision. Download this e-book to uncover expert tips and discover ...

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The Three Customer Service Megatrends In 2019

sponsored by ServiceNow Published: 17 Jan 2019 Analyst Report

In this analyst report from Forrester, discover the ways in which automation is changing the world of customer service for the better. Find out why customer service organizations must adjust their strategies to ...

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Gartner: What CIOs should know about cloud‑based customer service

sponsored by ComputerWeekly.com Published: 25 Nov 2013 Analyst Brief

IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner.

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How to Choose the Right Customer Service Software for Your Business

sponsored by LogMeIn, Inc. Published: 03 Jul 2018 Research Content

In this report from Forrester, discover the best methodology for selecting a customer service platform. Learn what to look for in your next CRM suite, and explore top tips for evaluating specialty customer service ...

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Self Service Soars, Increasing Customer Satisfaction

sponsored by Concentrix Published: 01 Feb 2019 Resource

Download this guide to learn how your organization can do self-service the right way by giving customers the quick and easy resolution they expect.

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The Total Economic Impact of Microsoft Dynamics 365 for Customer Service

sponsored by Microsoft Published: 31 Mar 2018 Research Content

The rate of technology advances in customer service applications has made it easier to deliver great customer service. In this Total Economic Impact study from Forrester, examine the potential ROI organizations may...

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Strategic Considerations When Building Customer Service for The Next Decade

sponsored by Microsoft Published: 30 Nov 2015 White Paper

How can organizations keep up with today's mercurial customer service landscape? Access this white paper to uncover a practical approach to creating a customer service strategy while considering the issues that ...

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