32 Results for:Multichannel Customer Service

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The 16 Customer Service Skills of Great Customer Service Agents

sponsored by Zendesk Published: 31 Aug 2018 Resource

Customer service involves much more than having a conversation on the phone. Responding to tickets over email, live chat, and social media are equally important communication channels for customers. In this ...

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Customer Service Metrics That Matter

sponsored by Zendesk Published: 30 Nov 2018

Customer service metrics help to track performance in your primary customer service mission – but you'll need data to be successful. Download this white paper to explore a defined path through all the data and ...

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Zendesk Research: Customer Self-Service

sponsored by Zendesk Published: 11 Mar 2019 Research Content

67% of consumers prefer helping themselves to speaking with a customer service agent, according to Zendesk. In this research report, explore how self-service is changing the way customer service operates, and ...

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Driving Radical Customer Service Innovation

sponsored by ServiceNow Published: 15 Oct 2018 eBook

Customer service has changed in recent years. Customers can voice their opinions easily over the internet, have more options, can leave vendors more easily and are demanding high-level customer service. Read this ...

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The Startup's Guide to Customer Service

sponsored by Salesforce Published: 20 Dec 2018 White Paper

Learn from 8 successful startups how to optimize your customer service operations so you can grow your business fast.

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The Road to Transforming the Customer Service Experience

sponsored by ServiceNow Published: 20 Feb 2019 White Paper

According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of...

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Digitally Transform Customer Service Management

sponsored by ServiceNow Published: 31 Dec 2018 eBook

Choosing the right customer service platform can be complex, which is why ServiceNow looped together 5 best practices to help you make the right decision. Download this e-book to uncover expert tips and discover ...

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The Three Customer Service Megatrends In 2019

sponsored by ServiceNow Published: 17 Jan 2019 Analyst Report

In this analyst report from Forrester, discover the ways in which automation is changing the world of customer service for the better. Find out why customer service organizations must adjust their strategies to ...

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Driving Radical Customer Service Innovation

sponsored by ServiceNow Published: 31 Dec 2018 eBook

With the information provided in this e-book, discover how to innovate customer engagement and build a better CX through the use of smart technology, and determine if a Customer Service Management platform from ...

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What Are Your Most Important Customer Service Objectives?

sponsored by Zendesk Published: 28 Mar 2018 Resource

In this resource, uncover insight from experts in the customer service field about what goals customer service attempts to achieve, and how those goals contribute to the larger company mission.

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