47 Results for:Omnichannel Customer Experience

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Your Guide to Omnichannel Customer Support

sponsored by Zendesk Published: 30 Oct 2017 White Paper

The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, ...

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Creating a Mobile-First Platform to Encourage Omnichannel Customer Engagement

sponsored by Aruba Networks Published: 30 Apr 2018 Case Study

Find out how Maxeda DIY Group approached their Wi-Fi as a key enabler for omnichannel customer experiences and updated their access points to deliver more mobile-friendly interactions.

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How Companies Transform Their Customer Experience in the Age of the Customer

sponsored by Zendesk Published: 31 Oct 2018 White Paper

Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that ...

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Customer Experience Trends Report 2019

sponsored by Zendesk Published: 28 Mar 2019 Research Content

In this research report, uncover how 45,000 businesses around the world are tackling customer support related issues with the incorporation of new technology, and learn how AI, analytics, omnichannel support are ...

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A Retailer's Guide to Getting Omnichannel Customer Service Right

sponsored by Zendesk Published: 31 Dec 2018 White Paper

The key is here consistency - less handing around customers from department to department and more knowing what they need before they even ask. This is what omnichannel customer service is about. Read this white ...

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Customer Experience Trends 2019

sponsored by Zendesk Published: 27 Mar 2019 eGuide

How can you make sure your customer support team is keeping up with the top technological trends in the industry? In this how-to guide, uncover current leading customer support technology trends, and explore the ...

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Delivering a Great Omnichannel Banking Experience with In-Memory Computing

sponsored by GridGain Published: 31 Dec 2018 Data Sheet

What kind of infrastructure do you need to support your business' real-time data needs? Read this data sheet for more information on in-memory data grids and in-memory computing, and what kind of difference it can ...

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The Rise of Dynamic Experience to Speed Up Customer Buying Journeys

sponsored by ContentStack Published: 18 Jun 2018 White Paper

People have high expectations for their digital experiences, and enterprises need a way to keep up. Download this white paper to learn how personalization can help your business boost its CX success rate and secure...

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How AI Improves the Customer Experience

sponsored by CallMiner Published: 03 Apr 2019 White Paper

Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how ...

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Converting The Customer Experience Into Revenue

sponsored by West UC Published: 21 Mar 2017 Research Content

Good customer service means good business. In this research report, learn about the customer experience considerations at each stage of the buying cycle, from the moment consumers first become aware of your ...

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