2 Results for:Omnichannel customer service

  • Filter by: 

The New Reality for Customer Engagement

sponsored by Appian Published: 31 Dec 2018 Webcast

If your customer engagement center is perceived internally as a point of cost and not profit, then it's time for a change, and that doesn't mean just chat bots. Watch this webinar presented by Forrester for a ...

View Now

The Benefits of an Omnichannel Contact Center

sponsored by West IP Communications Published: 29 Mar 2019 eGuide

In this guide, discover the value an omnichannel contact center can bring to your organization, and explore the key differences between a multichannel and omnichannel customer service strategy.

View Now