25 Results for:Omnichannel customer service

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A Retailer's Guide to Getting Omnichannel Customer Service Right

sponsored by Zendesk Published: 31 Dec 2018 White Paper

The key is here consistency - less handing around customers from department to department and more knowing what they need before they even ask. This is what omnichannel customer service is about. Read this white ...

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Your Guide to Omnichannel Customer Support

sponsored by Zendesk Published: 30 Oct 2017 White Paper

The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, ...

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Creating a Mobile-First Platform to Encourage Omnichannel Customer Engagement

sponsored by Aruba Networks Published: 30 Apr 2018 Case Study

Find out how Maxeda DIY Group approached their Wi-Fi as a key enabler for omnichannel customer experiences and updated their access points to deliver more mobile-friendly interactions.

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Enhance Omnichannel Customer Experience with a Single, Trusted View of Data

sponsored by Informatica Published: 31 Dec 2018 Research Content

In this white paper, explore how MDM can help enhance customer experiences across your entire organization, and discover why companies using MDM have an 80% higher omnichannel satisfaction rating than those who ...

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Streamlining Customer Service with In-App Support Solutions

sponsored by Zendesk Published: 31 Dec 2018 White Paper

The appeal of mobile-based shopping is ultimately the convenience factor - so consumers expect an equally convenient customer service experience. So, how do you meet these modern omnichannel consumer demands? Read ...

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Driving Radical Customer Service Innovation

sponsored by ServiceNow Published: 15 Oct 2018 eBook

Customer service has changed in recent years. Customers can voice their opinions easily over the internet, have more options, can leave vendors more easily and are demanding high-level customer service. Read this ...

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The Road to Transforming the Customer Service Experience

sponsored by ServiceNow Published: 20 Feb 2019 White Paper

According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of...

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Digitally Transform Customer Service Management

sponsored by ServiceNow Published: 31 Dec 2018 eBook

Choosing the right customer service platform can be complex, which is why ServiceNow looped together 5 best practices to help you make the right decision. Download this e-book to uncover expert tips and discover ...

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The Three Customer Service Megatrends In 2019

sponsored by ServiceNow Published: 17 Jan 2019 Analyst Report

In this analyst report from Forrester, discover the ways in which automation is changing the world of customer service for the better. Find out why customer service organizations must adjust their strategies to ...

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How to Choose the Right Customer Service Software for Your Business

sponsored by LogMeIn, Inc. Published: 03 Jul 2018 Research Content

In this report from Forrester, discover the best methodology for selecting a customer service platform. Learn what to look for in your next CRM suite, and explore top tips for evaluating specialty customer service ...

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