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Facebook officially unveils cryptocurrency plans

20 Jun 2019

Facebook has released details about its Libra cryptocurrency, but questions still remain over how, and if, it will work Read More

Compare pros and cons of live chat vs. phone support

22 May 2019

Customer experience is king, but it's up to businesses to decide what contact channels to use to deliver it. See how phone support and live chat stack up against each other. Read More

Varied options to solving the cybersecurity skills shortage

29 Aug 2019

There are no easy answers for the cybersecurity skills shortage facing the industry, other than working harder to diversify and expand the workforce, according to ESG's Jon Oltsik. Read More

Compliance in flux as confusion surrounds social network monitoring

18 Jul 2011

As companies increasingly use social media to promote business, social media policies and social network monitoring are gaining popularity. But compliance questions remain. Read More

IoT is fuel for the fourth Industrial Revolution

17 Jul 2019

The fourth Industrial Revolution is upon us. PwC's Mohamed Kande explains what this means for organizations and discusses strategies to solve business problems and create new opportunities. Read More

3 GAN use cases that showcase their positive potential

20 Aug 2019

GANs' ability to create realistic images and deepfakes have caused industry concern. But, if you dig beyond fear, GANs have practical applications that are overwhelmingly good. Read More

4 integrated monitoring strategies that will improve IT operations

02 May 2019

Digital transformation expert Isaac Sacolick offers four ways to build an integrated monitoring architecture that will actually improve IT operations -- not slow them down. Read More

Cyber criminals increase use of fileless attacks

30 Apr 2019

Fileless attacks are increasingly popular with cyber criminals, while Russia and China top the league of nation state data exfiltrators, threat data shows Read More

Avaya earnings: Company in advanced talks with multiple bidders

14 Aug 2019

Avaya will decide within 30 days whether to pursue a sale or other 'strategic transaction' to compensate shareholders. The company is in advanced talks with multiple parties. Read More

Consumer behavior analytics makes the unpredictable predictable

15 Jul 2019

With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates. Read More