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Sextortion accounts for one in 10 spear-phishing emails

28 Feb 2019

Email sextortion scams have increased in frequency and scope in the past four months, as well as evolving to bypass spam filters and trick recipients into reading the messages, research shows Read More

Consumer behavior analytics makes the unpredictable predictable

15 Jul 2019

With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates. Read More

7 features of CX management tools to consider

12 Apr 2019

Using CEM tools can help companies monitor, improve and manage the customer experience. Read on to learn what to look for when choosing CEM tools. Read More

Facebook accused of ‘breathtaking arrogance’ over Libra cryptocurrency plan

17 Jul 2019

US senators grill Facebook’s David Marcus over social media giant’s plans to launch cryptocurrency Read More

FBI report says BEC attacks are increasing, evolving

26 Apr 2019

According to the FBI's 2018 Internet Crime Report, business email compromise attacks are on the rise. Security experts highlight how BEC scams are evolving. Read More

Enterprise social software: Should I pay for a vendor-based client?

01 Dec 2011

Should businesses invest in internal, vendor-based enterprise social software or stick with free, public social networking clients? UC expert Paul McMillan weighs in. Read More

Why Facebook’s Libra digital currency could run rings round the regulators

04 Jul 2019

Facebook’s cryptocurrency isn’t really a cryptocurrency, nor is it really a money transfer network, but it’s been formulated in such a way that regulators might not be able to do anything to stop it Read More

IoT and the path to greener, more cost-efficient buildings

06 Mar 2019

Energy-efficient buildings are not only good for the environment, they also help companies cut costs and prove corporate social responsibility. ServiceChannel's Hugues Meyrath discusses how IoT can ... Read More

The restructuring of digital markets has begun

29 Jul 2019

Change is accelerating, making attempts to predict the future in order to regulate it ever more impractical - although that does not appear to stop some regulators from trying. Read More

Hackers target MSPs, but not all are prepared

12 Apr 2019

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Read More